Download PDF

Arif Wicaksono

Quality Control- Telemarketing Sales Support

Work experience

Dec 2013Dec 2014


AXA Mandiri Financial Services

Key Achievements:

  •  Provide and upload data to Sales Sytem for daily production.
  • Submit daily, weekly and monthly reports of the number of databases that is acceptable, and the success rate of such database.
  • Analize and develop of technical system to obtain data at the soonest and efficiently.
Sep 2009Dec 2013

Quality Control Supervisor

AXA Mandiri Financial Services

Quality Control Supervisor  | Jakarta, Industry Insurance

Provide leadership and support for quality control and telemarketing team activites, monitoring and arrange the strategy for efficiencies. Perform job-related improvement included marketing program or potential data development  for increase of target achieving. Monitoring  quality of insurance in the activities of VRS (Voice Recording) by telesales team.

 Provide training for the team according to Standars Operational Prochedure for QC (Quality  Control) team and Telesales, and to optimize the team abilities, and submit KPI for QC and Telesales Team.

Key Achievements:

  • Implemented efficient time management to meet target achieving.
  •  Provide regular reports on the quality and quantity job monitoring of the team.


Apr 2007Dec 2008

Messenger Coordinator

Caraka Indonesia

Messenger Coordinator  | Jakarta, Industry Expedition Services

As Messenger Staff Sending documents directly or indirectly to customers and submit a daily delivery report.  
As Messenger Coordinator, prepare a mapping of the region to the messenger to distribute documents efficiently and timely.

Key Achievements:

  •  Monitoring delivery results
  • Provide a daily, weekly and monthly report of successful/ unsuccessful delivery to Management
  • Provide a KPI Messenger based on their attendance and contribution.



Associates Degree

Bina Sarana Informatika



  • Microsoft SQL for database DMTM in Jakarta (certified)
  • Microsoft Excel Advance Level in Jakarta (certified)
  • Organizational experience of nature lovers upper school level in Jakarta
  • Microsoft Office in Jakarta (certified)