Assistant Manager CSOC Data Assurance
Part of Customer Service Operation Centre, CSOC department for Customer Experience & Management Transformation, CEMT division to execute and smoothing the processes of tracking, oversee and organize every interaction between customer and organization.
- To respond to external customer incidents and queries via email and phone and internal monitoring systems such as Siebel, Icare Prime, NOVA
- Support and coordinate incidents through virtualization tools such as ping, telnet and remote desktop
- Managing a team to monitor and support incident issues
- Problem investigation, diagnosis & problem closure.
- Complying with service operations which experiencing with event, incident and problem management
- Work closely with technical and other stakeholders to enhance and develop a system for smoothing trouble tickets coordination
- Experience support/ troubleshooting in High Speed Broadband, PRI, ISDN, and Back-up BRI
- Experience in AVAYA, CISCO, JUNIPER troubleshooting and handling