Technical Consulting, Project Management and Business Analysis

  • Provided strategic direction and management for over 200 IT groups (~ 20,000 End Users) - (WAN, LAN, server, desktop, etc.) as a CIO consultant

  • Managed application deployments: ERP (Netsuite), CRM (SalesForce.com, ASP / .NET custom applications), POS (.NET applications), Accounting (Peachtree, Great Plains), and numerous industry-specific applications (Non-profit, Retail and Healthcare industries)

  • Engineered business and workflow processes specifically within accounting, operations and IS / IT

  • Developed financial models proving business process reengineering and projects

  • Technical Skills:  Cloud Computing / SaaS (Google Apps, Netsuite) Project, Visio, MS Server Solutions (Exchange, SharePoint, Terminal Services, Live Communications)

  • Platforms: Windows 2003 / 2008 Servers, Amazon Web Services, Google App Engine

  • Networking: WAN, LAN, Firewall Solutions, VPN and complex remote connectivity solutions


  • Built, marketed and sold two IT companies

  • Developed and staffed a Software-as-a-Service professional service line focusing on Google Apps and NetSuite

  • Developed and staffed a triage/incident management service based on ITIL Service Management methodologies

  • Recruited and developed technical and administrative staff that contributed to sustained year-over-year growth

  • Responsible for $500k to $4M annual client IT budgets


I am a technologist, CIO and cloud computing proponent.  With 15 years experience, I have designed, implemented and managed IT operations across numerous industries.  In 1995, I built a local Internet Service provider (ISP) which was sold to a national ISP. In 1999, while working with AOL Time Warner, I launched the broadband service Roadrunner.  I started OutsourcedIT in 2000 as an outsourced IT service firm focusing on providing IT consulting and management to the SMB market. In 2005, OutsourcedIT was acquired by TECHIES, the commercial spin-off of the Geek Squad.  I joined Agosto in 2007 to develop a CIO and SaaS consulting practice.  Today I am the CEO of Agosto and acting CIO for a handful of organizations including Goodwill Easter Seals, 2nd Wind Exercise and Dunn Bros Coffee. 

I sit on an advisory board for Google and have had SaaS projects featured in Inc. Magazine. 

Work History

Work History
Oct 2007 - Present

President & CEO

Agosto, Inc

President & CEO

  • Developed and implemented 5 year growth strategy quadrupling the size of the company
  • Restructured the company around key service lines
  • Designed and implemented a client-centric service delivery model that has increased client satisfaction by 25% while reducing costs by 10%
  • Managed and oversee Agosto's operations and delivery teams
  • Managed organization development plan, a service maturity plan focused on increasing operational efficiency by simplifying and documenting core process, defining role expectations and outcomes

  • Develop and oversee Project Management team as productized service line

  • Developed and implemented a sales agent model, using independent sales agents to sell Agosto services without the overhead associated with scaling a traditional sales staff.

  • Developed SaaS (Google Apps) service lines

IT Consultant

  • Outsourced CIO Consulting: Strategic Alignment, Project Management and Business Analysis
  • Develop and manage IT Steering Committee and Strategic Roadmaps
  • Designed and Managed core infrastructure projects, collaboration projects (Exchange, Sharepoint/Wiki, Google Apps), development projects (Sales Automation, POS), vendor selection and contract negotiation (Managed services, development work, telco, etc.)
Jun 2005 - Oct 2007

VP| Business Analyst | Consultant


Vice President | Board Member

  • Held key management roles in the organization, performed business analysis and project management for clients, oversaw key turn-around / organizational development initiatives
  • Developed and implemented a team-orientated, outcome-based service delivery model which lead to 15% increased client satisfaction and 30% year-after-year revenue growth
  • Branded the merged company, created sales / marketing collateral, developed and implemented sales strategies which yielded 20% new growth

  • Cultivated strategic partnerships with vendors to increase revenue and create cost-effective solutions for clients

IT Consultant

  • Created IT Policies and Procedures for clients to ensure all IT strategies' long-term effectiveness
  • Met with key decision makers thoughout client's organization, assessed needs and designed IT solutions to align with strategic business objectives
  • Provided strategic direction and project management to small and mid-sized businesses

Sep 2000 - Jun 2005

Founder | Consulant

OutsourcedIT, Inc
  • Founded OutsourcedIT to establish an outsourced CIO consulting and IT service firm delivering best-practice IT solutions to small and mid-sized businesses (SMB).
  • Provided business analysis and CIO consulting (design, ROI analysis, and project management) to SMBs.
  • Purchased a local ISP, improved service, marketed and sold to another Internet provider
  • Grew the company 300% in 4.5 years
  • Sold OutsourcedIT in 2005 to Techies Network Task Force, Inc.  Techies was the commercial spin-off the Geek Squad, now owned by Best Buy.
Feb 2000 - Aug 2000

Marketing Management

  • Developed and Managed marketing campaigns for Road Runner, Time Warner's Internet service; created brand awareness though PR outreach and business development. 
  • Designed and Implemented a successful MDU (multi-dwelling unit) customer acquisition model.
  • Developed a customer referral program which yielded a 10% increase in the subscriber base 
  • Responsible for managing all PR relations with area municipalities and chamber of commerce
Sep 1996 - Feb 2000

Managing Partner

Innova Technologies
  • Grew sales year after year (200% growth) for 3 years
  • Identified highspeed market opportunities (2nd DSL provider in MN)
  • Designed highspeed WAN and hosting solutions for 3M, Sprint, TeeMaster, etc.
  • Developed an annuity-based IT service model for the SMB market
  • Provided IT Consulting to SMBs
  • Sold ISP Business Unit to Infinintivity, a national DSL provider