Highly productive and detail-oriented Information Systems (IS) Professional with strong leadership competence and exceptional interpersonal, written, and verbal communication skills who quickly grasps new concepts and processes, while working closely with Senior Management and all levels of business owners, technical staff and end users to ensure timely and accurate completion of large-scale projects. Uses professional communication skills to quickly identify the business users’ needs then translates them to the IT development group for prompt problem resolution. Experience consists of multiple development methodologies including Agile, Iterative Process, JAD, RUP and Waterfall.



Adobe Acrobat Professional w/Adobe Distiller

HealthWare Systems

Active Forms Publisher

HP OpenView Service Center

MS Publisher

MS Visual SourceSafe

MS Visual Studio 2010

MS SQL Query Analyzer

MS SQL Server 2005, 2008, 2008 r2

MS Team Foundation Server 2010

Quintus by Avaya


SIMON by Teralogix


MS Windows XP Professional

MS Windows 2000

Amisys / DST

(Healthcare data file format)

RIMS [Trizetto’s Facets, QicLink]

(Healthcare data file format)

CAPS20/20 (Healthcare data file format)

DST/TXEN(Healthcare data file format)

Eldorado(Healthcare data file format)

Facts(Healthcare data file format)

GBAS(Healthcare data file format)

HL7(Healthcare data file format)

Homegrown Data File Formats

Project & Analysis Tools

Embarcadero (DBArtisan & Rapid SQL)


MS Office Tools

(Access, Excel, PowerPoint, Word)

MS Project

MS SharePoint

MS Visio

MS Visual FoxPro

Proprietary Methodologies


Sybase and Oracle Environments

Win Merge


Aug 2007 - Oct 2008

Master of Science

University of Phoenix - Online

Graduated with a 3.9 GPA from the Master of Information Systems (MIS) program, which provided "the knowledge to successfully apply information systems theory and principles to address real world business opportunities and challenges. Under the guidance of practitioner faculty, as a graduate student  innovative digital materials [were] used to understand the role of business systems within the organization, to understand and apply the principles of systems analysis and design, to analyze and evaluate information technologies, and to create project, risk, and information systems strategic plans" (University of Phoenix, Inc., 2009).

Sep 2003 - Apr 2007

Bachelor of Science

University of Phoenix - St. Louis, MO

Graduated with a 3.6 GPA from the Bachelor of Science in Business / Management (BSB/M) undergraduate degree program, which provided "the requisite knowledge, skills, and values to effectively apply various business principles and tools in an organizational setting. The BSB foundation [was] designed to bridge the gap between theory and practical application, while examining the areas of accounting, critical thinking and decision-making, finance, business law, management, marketing, research and evaluation, and technology. Special emphasis [was] placed on critical business threads throughout the program, which included: globalization, innovation, ethics, technology, diversity, collaboration, and e-business. The Management Concentration [emphasized] managing human and fiscal resources within the structure, culture, and missions of any organization. The Management Concentration [also afforded] the opportunity to examine the areas of innovation, design, and creativity in business, global business, quality management and productivity, human resource management, employment law, and organizational negotiations. In addition, [I had] the opportunity to integrate advanced topics in management through real-world business application" (University of Phoenix, Inc., 2009).

Work experience

Work experience
Jul 2011 - Present

Business Ops Team Lead / Process Analyst / Reporting Analyst / TFS Admin

Gateway EDI, LLC

  • Administrates and customizes workflow management system (Microsoft Team Foundation Server 2010 aka TFS)
  • Manages offshore development team, consisting of database developers, SQL report writers, and QA analysts
  • Manages intake and processing of BI requests from the business, including data warehouse changes and related reporting needs
  • Interviews business users to clearly identify, analyze and document requirements, and to understand the intended end use of the data being requested
  • Manages expectations of the business based upon velocity of available IT resources
  • Reviews and analyzes requirements with other analysts, ETL developers and data warehouse architects to determine the most feasible means to achieve the desired results
  • Leads iteration planning meetings, which include key stakeholders from the business, in efforts to understand priorities, to facilitate more effective workflow planning and time management within the data warehousing development group
  • Assigns work items to appropriate team members and monitors progress and deadlines, removing any obstacles that threaten delivery delays
  • Develops and documents standards, guidelines and procedures for adherence internally within the group and externally through the organization
  • Creates and maintains templates for development documentation, and SharePoint sites for team, departmental and organizational information sharing
  • Documents existing processes, continually looking for opportunities to modify these for optimal team performance
  • Develops and documents new processes as the needs for such arise
Feb 2009 - Jul 2011

Business Analyst
  • Successfully re-engineered (streamlined) the adhoc report delivery process, thus significantly reducing the time spent by BAs and PAs on manually producing and delivering recurring reports and miscellaneous data requests.
  • Serves as liaison between Business Owners, End Users, IT Programming staff & IT Management for identification, documentation and fulfillment of business needs
  • Fulfills business needs related to Radiology & Behavioral Health pre-authorizations and claims reporting, while maintaining high quality Customer Service through support of internal Account Executives servicing National Health Plans; Adheres to HIPAA regulations according to organizational, industry, and federal standards implementing compulsory controls to safeguard Protected Health Information (PHI)
  • Serves as customer representative throughout the development process, focusing on teamwork, collaboration, and process adaptability based on business needs and IT constraints throughout the lifecycle of the project
  • Creates reports by retrieving data from relational databases using T-SQL (Transact SQL) on a regular basis and PL/SQL periodically.
  • Consistently meets tight deadlines, using keen follow-up and frequent communication of project status with Business Owners and IT Staff
  • Works closely with Project Managers to identify determine project task estimates, deadlines, and deliverables, simultaneously working on numerous projects; responsible for all Business Analysis-related project phases and often oversees remaining phases of projects
  • Establishes & implements project plans for BA activities across multiple large and moderately complex projects
  • Monitors and resolves or escalates project interdependencies, both internal and external to the strategic business unit (SBU) while providing insight and input on project plan management and monitoring progress against plans
  • May establish, manage, and own the end-to-end project plan for small development projects including Project Planning/Tracking, Status Reporting, Issue Management/Escalation/Resolution, Change Control, Quality Control and Resource Management
  • Participates in creation of all applicable Project Life Cycle deliverables including Business Requirements Documents (BRD), Business Cases and Cost Benefit Analysis (if applicable)
  • Participates in development and review of Systems Requirements Analysis (SRA) documents, User Procedure Documents (UPD) and End-User Training documents and conducts end-user training
  • Actively participates in Software Development Life Cycle (SDLC), performing requirements analyses and documentation, construction of proof of concept (prototype design), and testing using methodologies such as JAD, Agile, Rational Unified Process (RUP) and Waterfall depending on the scope of a given project
  • Constructs design specs and develops and maintains documentation according to organizational, departmental and industry standards to aid programmers in development of enterprise solutions using reporting tools and business intelligence (BI) tools such as SQL Server Integration Services (SSIS), SQL Server Reporting Services (SSRS) and Cognos
  • Develops, documents Use Cases / Test Cases based on requirements using visual & non-visual tools (Visio and Word)
  • Identifies, documents, communicates requirements for system enhancements and contributes to discussions related to subsequent versions/releases providing recommendations on feasibility and necessity of requested changes
  • Conducts pre- and post-deployment testing and oversees User Acceptance Testing (UAT)
  • Consistently and effectively participates in and contributes to iterative as well as incremental development processes
  • Develops & documents processes, workflow, systems requirements, systems impact analyses, systems design, process feasibility analyses & testing to provide efficient, cost-effective solutions
  • Performs project analyses, provides a project plan illustrating deliverables and estimated time of completion (ETC)
  • Facilitates design walkthroughs with appropriate focus groups & stakeholders to ensure accuracy of design in adherence to business requirements
  • Participates in Change Management discussions with various levels of IT Staff regarding user-requested system changes to identify possible impact on other business and system areas and to ensure clear communication of proposed changes with the appropriate stakeholders
  • Assertively & consistently streamlines and/or reengineers processes to increase productivity, efficiency and ROI
  • Performs QA testing, query and data analysis for other BAs to ensure reporting accuracy and data integrity
  • Mentors new BAs communicating departmental and organizational standards and sharing important information
  • Provides leadership through the expert understanding of the project life cycle and of business needs
  • Re-engineered the process of logging and maintaining historical and current RFP questions and results data sets in order to increase efficiency and productivity when processing incoming RFP requests
  • Served as liaison between Business Owners, End Users, IT Programming staff & IT Management
  • Assisted in design of plans for implementation, produced user documentation & training materials
Jan 2008 - Feb 2009

Business Systems Analyst / Application Support Specialist - BPA

Anheuser-Busch (AB-InBev)

Consultant for Bradford & Galt, Inc.

ØBusiness systems Analyst  – Corporate Engineering

  • Liaison between end users, developers and higher-level support teams for resolution of issues requiring code changes, system resets, updates or enhancements
  • Suggested and participated in process improvement initiatives to increase efficiency and to reduce support costs associated with Brew Process Analysis (BPA)
  • Interacted with internal customers and development teams to identify requirements and design plans for system enhancements; remaining involved through progression of the software development lifecycle (SDLC)
  • Participated in high-level project planning for capital projects including identification and documentation of requirements, business proposals, technical proposals and ultimately the implementation of new processes
  • Collaborated with upper management to ensure placement of the appropriate people, processes and technology to facilitate a proactive approach to capital project management and application support
  • Performed QA analysis/testing for existing processes and newly implemented updates and/or requested changes
  • Submitted and monitored change management requests (CMR) for system fixes or enhancements based on problems identified through data analysis or needs assessments of internal customers
  • Documented current system functionality and limitations to be used as requirements for future system enhancements to administrative web applications & other user tools to increase productivity/cost effectiveness
  • Sought and documented intuitive information and unwritten knowledge from seasoned personnel in efforts to diminish the learning curve and increase efficiency and the ease of training new hires
  • Conducted pre-and post-deployment testing of new software releases

ØApplication Support specialist - brew process Analysis

  • Documented and validated processes of managing daily support requests/inquiries and identified areas of possible improvement for increased efficiency
  • Supported QA and Engineering teams at 18 domestic and international breweries for database/application malfunctions, updates, initial configuration (or configuration changes), code changes, report/chart/graph creation and formatting for QA and Business analyses
  • Defined problem categories in problem management application and participated in report development for performance evaluation and cost analyses
  • Managed a constant inflow of daily customer inquiries maintaining clear and frequent communication from initial receipt through problem resolution
  • Retrieved and analyzed data using relational databases to determine root causes of data discrepancies
  • Traced data inconsistencies and assisted in correction of errors using reports and SQL queries/scripts
  • Identified points of system failure and initiated requests for system resets or upgrades
  • Analyzed SQL code identifying basic setup of relational databases (i.e.: table dependencies, stored procedures)
  • Enhanced Brew Masters’ abilities to establish quality assurance and accurate reporting and analysis
  • Identified the most feasible, cost-effective, and timely means of issue resolution, ensuring accuracy in reporting and QA analyses
  • Constructed and analyzed UML diagrams during requirements documentation, troubleshooting and error tracing
Nov 2007 - Jan 2008

Business Systems Analyst - Electronic Document Management System (EDMS)

BJC Healthcare

Consultant for NetEffects, Inc.

Electronic Doc Management System (EDMS) Team

  • Maintained electronic forms for entire BJC Healthcare network including 11 facilities
  • Participated in the Missouri Baptist Forms Committee discussions on forms’ compliance and usability
  • Assisted with departmental relocation at Missouri Baptist Medical Center
  • Updated electronic document management system with current document versions (HealthWare Systems: ADHOC)
  • Performed SQL commands/queries to maintain the EDMS applications
  • Worked with various IS departments to create new documents to be added into the enterprise clinical repository
  • Assisted with multiple clinic implementations of EDMS Scan Workstation at St. Louis Children’s Hospital (SLCH)
  • Performed pre-implementation analyses (user/hardware requirements, application configuration)
  • Installed/tested new software & peripherals and administered user training and support
  • Reformed departmental documentation to achieve more accurate electronic forms data reporting
  • Performed cleanup and accuracy audits on electronic documents database
Aug 2005 - Nov 2007

Sr. Business Analyst / Project Manager

Senior Business Analyst / Project Manager:  06/2007 - 11/2007

  • Liaison between clients and internal developers for complex healthcare/clinical data management requests, new formats/grammar codes, problem resolution, management of procedures and new implementations offering quality business solutions
  • Participated in qualification of system enhancement requests and/or new product development
  • Evaluated requests to determine feasibility, to identify possible alternatives and to recommend optimal solutions
  • Identified opportunities to develop/improve business processes & service mechanisms aligned w/clients’ needs
  • Performed root-cause analyses on errors, to refine functional requirements and to recommend system enhancements
  • Coordinated application enhancements, documentation and testing; and implemented operational improvements
  • Administered end user training both in classroom and one-on-one environments
  • Attended client site visits as needed to define the project purpose, mission and scope, and to identify the primary business/functional objectives
  • Facilitated frequent and accurate communication with project staff and clients throughout the project life cycle to ensure accomplishment of development objectives, completion of user testing and accuracy of documentation
  • Project Management functions included orchestration of projects throughout the initiation, planning, execution and project closure phases
    • Documented business requirements, developed business cases,  and participated in feasibility studies
    • Assisted in development of project plans, business proposals, technical proposals, statements of work and test plans
    • Entered change management requests (CMR) and performed post-implementation testing
    • Conducted pre- and post-implementation review meetings to ensure adherence to documented requirements
    • Communicated frequently with clients throughout the project life cycle for status updates and quality assurance

Business Analyst: 08/2005 - 06/2007

  • Assisted with large client/server and web-based application development, and implementation projects
  • Gathered/documented requirements for system enhancements, new implementations; adding/revising business rules & stored procedures as needed
  • Developed use cases & test scenarios during development of system enhancements and new developments
  • Analyzed data in various formats for accuracy & file format compatibility, identifying need for custom format codes
  • Resolved technical issues through simulation and testing; documented findings when necessary
  • Suggested new products/services/solutions according to clients’ technical and business needs
  • Constructed SQL and Access queries for data analysis, table updates and custom reports
  • Created, edited and mapped data from text files to electronic forms in MS Visual SourceSafe
  • Tested code functionality to ensure usability, reliability, sustainability and adherence to requirements
  • Developed use cases/test cases and comprehensive test plans and performed QA testing following code changes
  • Coordinated ongoing maintenance and support issues: general inquiries, ad hoc requests, and problem resolution
  • Maintained a 24-hour response time to requests, questions and concerns, with 2 to 3 day turnaround on fulfillment
  • Maintained lowest client file/document error count on the team, through quick research and resolution
Mar 2004 - Aug 2005

Sales & Marketing Analyst

Emerson Climate Technologies, Inc. - Flow Controls Division
  • Reported sales data to the Director of Sales & Marketing and the Strategic Planning Manager
  • Constructed spreadsheets and Access & SQL queries to create sales reports for analyses
  • Performed data analyses assisting senior management in strategic planning and meeting financial objectives
  • Identified significant revenue variances for current month and year-to-date results in comparison to past years
  • Composed presentations containing illustrations (i.e.: charts, graphs, tables) of sales data
  • Performed cost analyses and market research to determine appropriate contract pricing
  • Analyzed incremental growth due to new applications and profit loss due to fluctuation of costs of commodities
Mar 2003 - Mar 2004

Administrative Support


Various temporary positions after relocation from New Orleans, LA

May 2000 - Feb 2003

Director of Operations

New World Tours

director of Operations /

Business Process manager 05/2002 – 02/2003

  • Supervised all office operations; streamlined and documented office procedures
  • Visited vendor sites and inspected facilities, products and services to ensure highest levels of quality
  • Performed analyses assisting senior management in project and budget planning and meeting financial objectives
  • Supervised procurement, negotiation and payments of contracted rates to suppliers/vendors
  • Reconciled bank/credit card statements and expense reports against contracted rates and approved expenses
  • Pre-screened and interviewed new applicants, conducted new-hire training and processed bi-weekly payroll

Reservations Manager 11/2001 – 04/2002

  • Managed reservations team and administrated vendor service contracts
  • Delegated research projects and led cost reduction and process improvement initiatives
  • Supervised domestic/international group tour & travel itinerary planning incl. leisure events & business meetings

process Improvement Manager05/2000 – 10/2001

  • Developed and maintained Employee Handbook & Disciplinary Guidelines
  • Documented, analyzed and evaluated business processes and identified problem areas
  • Documented plans and implemented solutions for improved processes and increased efficiency & productivity



Certified Microsoft Office Specialist

Microsoft Corporation