Summary

Senior professional with 14+ years of rich and strong experience in IT Service Management, Project and Program Management, Customer Service, People & Stakeholder Management, Business/Service Excellence and 5+ years in P&L management.

Work History

Work History
May 2010 - Present

Service Manager - IT (General Manager)

Sopra Steria INDIA LIMITED
  • Managing NHS IT P&L Delivery (£81.1m) for 300+ clients.
  • IT Applications support, maintenance, upgrade, migration, implementation and software development.
  • IT Infrastructure support, maintained and monitoring.
  • Managing multi-vendor and multi-client environment.
  • Managing a global team of 130+ (India and UK)
Dec 2009 - May 2010

Manager – Operations / Process Manager

Patni Computer Systems
  • Responsible for applications and infrastructure support for Citi Group, USA.
  • Global team of 60+ (India & USA).
  • Service Management for 3 layers of IT support.
  • Application Support and management.
  • Remote Infrastructure monitoring.
  • ITIL aligned processes
Jun 2005 - Dec 2009

Associate Manager – Infrastructure Operations

CSC India Pvt. Limited
  • Lead the IT Infrastructure team of 55+ for 8 global clients providing Infrastructure services.
  • Supported management of IT Infrastructure team of 400+ for 44 global clients (EMEA, Americas, Australia, APAC).
  • Single point of contact for all transitions & new business and supported P&L management.
Sep 2003 - Jun 2005

Sr. Technical Support Engineer

vCustomer Services India Pvt. Ltd. (HP)

• Resolution of escalated Technical issues related to all HP products.
• Responsible for enhancing the Customer Satisfaction Level for a team of 15 associates.
• Coaching the team and managing the team statistics.

Aug 2002 - Sep 2003

Engineer

ITP Infotech Pvt Ltd.
  • Operations and Sales for a Wiring Harness manufacturing unit.
Aug 2001 - Aug 2002

Engineer Trainee - Telecom (Contract)

Videsh Sanchar Nigam Limited
  • Supported VSNL's IT department

Education

Education
1997 - 2002

Bachelor of Engineering

Shivaji University
1982 - 1996

Sr. Secondary (Science)

Hermann Gmeiner School

Certifications

Certifications

Six Sigma Green Belt Certified & Lean Practitioner

Certified Lotus Notes System Administrator.

Certified Solution Architect - Cloud Computing Infrastructure

ITIL® v2 & v3 Foundation Certified

MSP® Managing Successful Programmes Certified.

Certified Scrum Master

PRINCE2® Practitioner Certified