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Summary

Expert in Hospitality Services

Work History

October 2015October 2016

Duty Manager

Karma Kandara

1. Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s.

2. Assists in VIP’s arrival departure in absence of guest relation officers.

3. Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.

4. Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.

5. Assists in sending guest messages or faxes.

6. Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows

7. Assists in handling room lock problems.

8. Prepares and checks for VIP’s arrival  escorts guests to rooms.

9. Co-ordinates with all departments  in order to maintain Front Office functions properly.

10. Operates the front office computer system in order to assist front office attendants.

11. Checks group department, fit and ensure switchboard makes appropriate wake up calls.

12. Handles guest complaints and other related problems and reports on the Assistant Manager’s log book.

13. Assists reception, business centre, cashier, concierge and bell captain during they are busy.

14. Answers guests inquires, handles complaints and attend to the needs of the guests.

15. Approves and sign for allowances, rebates etc., as required by Front Office Cashier.

16. Authorizes charges to be made for late departures and/or compliments on them.

17. Promotes and maintains good public relations.

18. Motivates and maintains good staff relations.

19. Maintains and be guided of hotel policy  credit/lost and found hotel guests properties.

20. Follows up in credit check report, liaise with credit manager.

21. To responsible for front office operation during the absence of Front Office Manager (HO).

22. To discuss all matters that needed to follow up with the next shift Reception Manager.

23. Approves the working schedule for the  office attendants and submits them to front office manager (HO).

24. Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behaviour, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders.

25. Assigns and Approves Duty roster for all Front desk staff.

Mar 2014Mar 2015

Supervisor Services

Society Complex

1. Supervises, hires (under direction of Services Manager), trains, evaluates and disciplines employees.
2.Plans, organizes and controls the operations of the Services Department; coordinates activities between Concierge/Receptionist, Housekeeping, Valet, Security and Engineering Coordinator.
3. Assigns personnel to the various operations and instructs them when necessary so they are trained to perform assigned duties in accordance with established methods and procedures.
4. Reviews Services Staff (Concierge/Receptionist, Housekeeping, Valet, Security and Engineers) work for accuracy; schedules work to meet deadlines.
5.Collaborates with Services Department personnel in the development of the new programs and changes to existing programs to meet future needs.
7. Maintains and balances account against other Services Department records; prepares special reports and financial statements; financial accounts receivable duties liaise with purchasing and Finance Departement.
8. Update information, news and event liaise with public relation and marketing department; promotions, authorized bank, etc for Society Complex information centre.
9.Assist in developing and implementing new techniques,modifying or system adjustment to existing methods and procedures.
10.Input and approves required adjustments to Purchase Requisitions, report to Services Manager for approvals.
11. Perform quality control audits in order to insure consistency of services; to the guest, to the company.

Jun 2012Jan 2014

Guest Relation Officer

JW Marriott

1. Taking care & prepare Welcoming VIP, V VIP Guest.

2. Express Check in and Check out.

3. Japanese translator.

4. Giving information about hotel information, and heritage and local attraction.

5. Manage VIP, and V VIP Guest need such as ticketing, transportation and reservation.

6. Handling guest complain.

Education

High School

Muhammadiyah High School

Surabaya, Indonesia.

20022008

Bachelor Degree

Dr. Soetomo University

Japanese Letter

Skills

Language

English, Japanese.

Technology

Microsoft  (Word, Excel, dan Power Point), Internet, social media.

Certifications

Public Speaking

John Robert Power

how to be confidence, Grooming, body language, Speach in public

In Services Through Friendship

The Concierge Society of Indonesia

History &Basic knowledge about concierge, Workshop East Java Heritage&Attraction.

Nihonggo Sangkyu Noryokushiken

Japanese Language Profiency

Japanese Advance certification (listening, reading, and listening)

Text Section