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Profile Summary

Achievement-Driven Professional seeking Team Lead Assignments in Telecommunication

  • A Competent Professional working with Infosys Technologies as Technology Analyst with more than 7 years of experience in planning, designing, provisioning, testing & developing automation across multiple platforms.
  • Hands-On experience with successful implementing and testing across platform solutions in the switching (SONET & SDH Switch).
  • Implemented Automation Tools which provides improving productivity and reduce human efforts and errors.
  • Proven ability in managing geographically distributed teams in offshore, onsite & onsite + offshore models across multiple projects simultaneously.
  • Experience in offshore operations (designing, provisioning, development, testing & production support, Order & Inventory management) for a leading telecom company in  US.
  • Experience in Operational Support System (OSS) & Business Support System (BSS)
  • In Depth knowledge on ITIL and Service Desk Management, ICND, INTRO, Basic Routing and Switching, Telecom Communication and Signalling Process

Work experience

Jan 2008Present

Lead Technical Analyst

Infosys Technologies Limited●Pune

Oct 2014-Current as Lead Technical Analyst

Managing large sized team in offshore for business critical applications & project delivery Key liaison with onshore SMEs to bridge the knowledge gap between business and IT teams Co-ordinate with Customers, Onshore project lead, Offshore dev/test team to track, and collaborate delivery for meeting stakeholder's business requirements on time Planning, Creative Thinking, Implementation strategies for major implementations involving team and business critical applications Developed impact analysis for various projects under Provisioning Trail Development Tool System Responsible for Incident Management & supporting High priority production issues Provide training to offshore team members with designing, development and testing Projects Undertaken: Projects Undertaken Provisionary Lead for DS3, DS1 & DS0 circuits in all legacy Applications of Level3 Communications Design orders from Level3 Switch(A Location) till LEC CFA(Z Location) with the criteria of cost, T3' s Miles, Spare Channels, Connectivity and HUB CLLI Provision the design with LEC and get a confirmation DD to test the circuits or to disco the circuits according to the order type Projects Undertaken Creating Trunk Groups, Switch Circuits, Coding & code reviews, DS1 and DS0, supporting Integration, System & User Acceptance Testing of Quasis/Zero methods Updating GSX switch and PSX with relevant data Projects Undertaken Install/Augment the circuits on the Due Date(DD) by testing them with LEC(Local Exchange Carrier). DS1 and DS0 Circuits are tested with Quasis/Zero Method and COT(Continuity) Method respectively Handled live switches while testing and check whether calls takes place on the switches. Check traffic on GSX9000 switches & update PSX


Jul 2011Apr 2013

M.Sc Information Technology

Sikkim Manipal University SMU

B Grade

Jul 2005Apr 2008

B.Sc Computer Science

Madurai Kamarajar University

A Grade

Awards and Recognition

  • Valuable Contributor” Award by Level 3 Communications for Q1-2014
  • Most Valuable Player” Award by Infosys Ltd., for Q4-2014
  • Bravo Award” Award by Infosys Ltd., for Q4-2013
  • Outstanding Performer of the year” Award by Infosys Ltd., for Yr-2011
  • IMS Star OE” Award by Infosys Ltd., for Q1-2011
  • Appreciation Certificate recognizing Social Activities by Infosys Ltd., for Q4-2010