My job is to take care of each client from the moment that they check in until they check out. My functions are, amongst others, to help them during their stay and to advise them to improve the quality of their holiday on the island.
I also take care of the management of incidents with guests, tracking and resolving them. I monitor the online reputation of the hotel and answer each comment. And finally, I take care of special requests for hosted groups as well as the supervision and organization of external events such as weddings and other celebrations.