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Hui Zeng - Felix

Summary

A confident, energetic and passionate luxury fashion professional with strong luxury market background and product sensitivity who is results oriented, can work under pressure, dedicated team player and has an entrepreneurial spirit. Proactively delivers upon business objectives, strengthens and grows development culture through the implementation, delivery and support of development related activities. Development includes growing talent in line with Brand's Selling Culture, encompasses training coordination and delivery, consultation and follow-up regarding development plans.

Work experience

Oct. 2017Current

Senior Sales Associate(Department Manager on Trial)

Saint Laurent

Senior Sales Associate/Department Manager on Trial (Saint Laurent Dubai Mall) Dubai, UAE

Commitment to take part in an innovative project which helps the team build up a positive and successful sales result.

Oversee and being responsible for promoting brand engagement to customers in order to guarantee the quantitative and qualitative goals assigned for the department involved.

Work with fully respect to the company and being proactive sales professional.

Tasks and results oriented who can work under pressure to ensure the goals based on the needs of the business are been prioritized and well executed.

Weekly and monthly Department Performance reports, KPIs reports being generated and submitted to Store Director to ensure the business plan is well acknowledged.

 Being a talent leader and developer to create and maintain a positive and motivating work environment. Motivating and challenge the team on a daily basis within our department.

Promote the brand's culture internally and externally. Building a network of people who have an impact on local and international luxury business in order to promote customer loyalty, especially with Top Clients and VIPs.

Ensure that all the processes are in the compliance with legal, safety, internal requirements, sustainability, HR and stock organization. Challenge current processes to ensure efficiency and effectiveness in our department.

Aug 2016Sep. 2017

Senior Sales Associate

Givenchy

Senior Sales Associate (Givenchy Dubai Mall) Dubai, UAE

With respect on working with whole team to achieve excellence per month.

Maintain the healthy atmosphere in our team to accelerate sales.

Assist other sales staff in periods of peak demand to ensure that customers in all areas are attended to promptly and efficiently, with waiting time reduced to a minimum.

Working on Customer Relationship Management to maximize the clients shopping experience, ensure that all of them feel the unique point of be a Givenchy Client.

Takes action to problem solve or effectively communicate to manager for assistance.

Provide manager with customer’s feedback.

Treat all management and fellow team-members with respect to support a healthy and positive team environment.

Trained, and developed new Sales Associates on POS systems, merchandising and processes.

Coordinated with Brand Visual Merchandiser to ensure brand standard is well executed and maintained.

Generate report and provide analysis to Department Manager to setup sales plan.

Supervised team compliance with all company policies and procedures, customer regulations and relevant trading laws, reported any concern or issues to Store Manager.

Oct.2013 - Nov. 2015

Product & Service Trainer

DFS Limited L.L.C - LVMH Company

Product & Service Trainer(Abu Dhabi International Airport Duty Free Shop)

Burberry, Salvatore Ferragamo, Bvlgari, Emporio Armani, Givenchy, Mont Blanc, Fendi, Coach, Hugo Boss, Polo Ralph Lauren, Omega, Pandora, Swarovski, Fashion Sunglasses.

Assisted Department Manager to support the development and knowledge of employees for 14 luxury & fashion boutiques.

Responsible for luxury product and brand training and coaching for 56 Luxury Sales.

Managed 50 Luxury Sales and responsible for general sales floor management, roster planning, and team development.

Trained, and developed new Sales Associates on POS systems, merchandising and processes.

Coordinated with Learning & Development Manager to create localized Fashion curricula.

Created measurement tools to assess the Return On Investment (ROI).

Coordinated with Brand Visual Merchandiser to ensure brand standard is well executed and maintained.

Generate report and provide analysis to Department Manager to setup sales plan.

Supervised team compliance with all company policies and procedures, customer regulations and relevant trading laws, reported any concern or issues to Department Head.

Can communicate and provide detailed product information to customers and team.

Working closely and collaboratively with other members of the sales team and accountable for generating maximum sales revenue to benefit the company’s bottom line.

Education

Sep 2006Jul 2009

Business English/Phycological Science - Master

SICHUAN INTERNATIONAL STUDIES UNIVERSITY/ DEAKIN UNIVERSITY OF AUSTRALIA

strong points

  1. Highly developed interpersonal skills; discreet and sensitive in dealing with colleagues and suppliers; an effective, productive team player accustomed to working unsupervised and under pressure.
  2. Excellent organization, analytical and problem-solving skills; demonstrable creativity in thinking and planning with a trained eye for business development and a passion for competitive ideas.
  3. Strong written and verbal communication with a well-developed ability to present complex information to a wide range of audiences from different backgrounds and cultures; able to inspire colleagues with differentiated thinking, a positive 'can-do' attitude and flexible approach.

Skills

8
Language skills

English - Fluent

10
Language skills

Mandarin Chinese - Mother Tongue