Work History

Work History
May 2011 - Jul 2011

Management Trainee

Versa Powder Coating, Inc.

  • Accepts and releases job orders for Versa Powder Coating, Inc.
  • helps in computing the cost of each job order given.
Sep 2010 - Dec 2010

Technical & Helpdesk Support

Convergys Philippines Services Corporation

  • Install, configure, and support Internet systems.
  • Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability.
  • To supervise other network support technicians and plan, co-ordinate, and implement network security measures.
  • To manage performance tuning and capacity planning activities to enhance the performance of the network resources.
May 2010 - Aug 2010

Technical & Helpdesk Support

Alorica Philippines

Technical Help Desks are dedicated to providing dependable service and timely problem resolution. They are also committed to communicating and collaborating with our customers.Technical Help Desks are providing assistance with technology products such as mobile phones, televisions, computers, or other electronic or mechanical goods. In general, technical support services attempt to help the user solve specific problems with a product—rather than providing training, customization, or other support services.

  • Easy Access: Customers can easily and quickly access the support team when they have an problem that needs to be addressed
  • Fast Response Time: Personnel are empowered to respond quickly to customer issues, get the right people working on the problem, and to communicate with the customer.
  • Quick Resolution: Many of the calls or emails to our customer support center are resolved within an hour of the report of the issue. We are committed to resolving customer issues rapidly.
  • Timely Follow-up: Once an issue addressed or a problem resolved, our support personnel or account manager will contact our customer to notify the customer of the status and how it was resolved.
  • Ongoing Communication: After a problem has been taken care of, account managers follow up with the customer to check to make sure that the resolution has addressed the issue that the customer has reported and provides status on an patches or updates to solutions.
Dec 2009 - May 2010

Technical Support Representative

Teleperformance

Provides technical assistance and training to customers by performing the following duties.Essential Duties and Responsibilities :include the following. Other duties may be assigned as required.* Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.* Provide training to clients in the use of system and applications as related to Internet.* Obtain general understanding of OS and application operations related to company offered services. * Identify and correct or advise, on operational issues in client computer systems.* Perform creation of new accounts using company provide software tools.

Apr 2009 - Aug 2009

Customer Service Representative

Arvato Digital Services

Customer service representatives interact with customers to provide information in response to inquires about products and services. They also handle and resolve customer's complaints. Some customer service representatives assist individuals interested in opening accounts for various for their console and online account on Xbox Live.Customer service representatives also may explain how to use equipment and solve any equipment problems. Others explain to users how to navigate an Internet site.

Nov 2008 - Apr 2009

Technical Support Representative

Alorica Philippines

  • To provide technical support functions for the Local Area Network (LAN) and Wide Area Networks (WAN) including the management of hubs, switches, routers, firewalls and servers.
  • Install, configure, and support the LANs WANs and Internet systems.
  • Maintain network and workstation hardware and soft ware.
  • Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability.
  • To supervise other network support technicians and plan, co-ordinate, and implement network security measures.
  • To manage performance tuning and capacity planning activities to enhance the performance of the network resources.
  • Perform routine backups and archival of files stored on the network to assist with disaster recovery.
  • Analyze user support statistics and other data and recommend appropriate measures.
  • Assists in maintaining the operating system and security software utilized on the network, including the addition of new users to the network and establishment of rights and privileges.
 
Jan 2007 - May 2008

Data Encoder / Researcher

AHYTHIE Internet and Gaming Cafe

Responsible for analyzing the financial informations instructions from the client and preparing the job to flow to the production, ready for editing; typesetting and coding/editing financial documents based on clients specifications and/or special instructions; and closing out a job after insuring that all of the tasks listed on the financial information have been completed, the quality check is complete, and the job is in every respect ready to deliver to the client.

May 2007 - Jun 2007

Technical Support Representative - Trainee

TeleTech Holdings Inc., Bacolod City Branch Office

Working with customers over the phone, and at their off-site locations, to answer questions, train new users, identify and resolve technical problems, and provide implementation assistance.

Education

Education
Jun 2005 - Present

Information Systems

University of Negros Occidental - Recoletos, Philippines

COURSES TAKEN:* Internet and Webpage Programming* E-Commerce and Management of Internet Services* Speech Communication* Principles of Management* Information Technology Fundamental with Productivity Tools* Computer Systems Organization* College Adjustment and Career DevelopmentADDITIONAL SKILLS:* HTML* Photoshop* Macromedia Dreamweaver* Macromedia FireworksAFFILIATIONS:* Philippine Society of Information Technology Students, 2008* College of Information Technology Student Council, 2008* Supreme Student Government - Grievance Committee, 2008

Skills

Skills

Troubleshooting Computers

Fixing computer hardwares and softwares...