Product Support Specialist
Working as L2 Application Support Contributor
• Providing Deployment, Maintenance Support.
• Giving the status reports of the tickets to the manager.
• Writing the shell scripts and SQL queries according to the customer requirement.
• Every week updating the status for open and closed issues.
• Checking health check of application before coming to online hours.
• Interacting with onsite clients and scheduling the jobs accordingly.
• Customizing the tasks according to customers’ requirement using Shell scripting, implementing and automating the shell script as per the requirement.