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Summary

Over 3 years of experience in Product Support, Technical Management of PAAS (Platform as a Service) , SaaS and IAAS (Infrastructure as a service), Monitoring Logs ,UNIX AWS based Sever Management .Have a knack of going in depth of the High Priority Customer Issues  and coming with a satisfactory resolutions.

Work experience

2017-12Till date

Contributor Technical Support

Sabre Corporation

Working as L2 Application Support Contributor 

• Providing Deployment, Maintenance Support. 
• Giving the status reports of the tickets to the manager. 
• Writing the shell scripts and SQL queries according to the customer requirement. 
• Every week updating the status for open and closed issues. 
• Checking health check of application before coming to online hours. 
• Interacting with onsite clients and scheduling the jobs accordingly. 
• Customizing the tasks according to customers’ requirement using Shell scripting, implementing and automating the shell script as per the requirement. 

2016-072010-04

Technical Support Consultant

TATA Consultancy Services(TCS)

* Ensuring the availability, scalability and performance of the Linux environment

* Administering Linux servers including the use of backup solutions, OS level and application level security, monitoring and troubleshooting .

* Well-developed skills in analysis of requirement, troubleshooting complex problems.

* Provided constant technical support for applications to ensure optimal durability and reliability.

* Worked together with engineering team to deploy the Web Application Software.

* Investigated and resolved technical operational issues of the applications Software.

* Experience in providing production support, developing business software and managing project.

* Offer professional and prompt resolution on all raised issues or recommending workarounds that approach problems from different perspectives in a timely and efficient manner.

* Experience with ticketing system.

* Monitor High Visibility applications for outages and Errors in processing.

* Effectively and efficiently interface with all support personnel to complete assigned tasks/duties.

2014-042016-05

Sr Support Analyst

Voice Cloud Technologies

My role is Cloud Application Support (DevOps) Engineer.

Analyzing and escalating the issues. Forwarding to Engineering team if fix is required.

Customizing the tasks according to customers’ requirement using Shell scripting.

Creating the documents for regular issues and sharing within the team, which helps the team to reduce the frequency to resolve the issues.

Updated existing applications and tested new features for compatibility with existing version of hardware and operating system.

Writing automated scripts by using the shell script.

Assisted in the database management and migration.

Completing the Tasks/ Incidents with in defined SLA time.

Provided hardware and network configuration and assisted in the performance review of the same

Provided technical support for systems and applications within the organization

ided technical support for systems and applications within the organization

Skills

ITIL
Monitoring Tool
UNIX/Linux
MySQL
Server Management

Education

20102013

Bachelor in Computer Application

PT DDUMC