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Summary

Over 3 years of experience in Product Support, Technical Management of PAAS (Platform as a Service) , SaaS and IAAS (Infrastructure as a service), Monitoring Logs ,UNIX AWS based Sever Management .Have a knack of going in depth of the High Priority Customer Issues  and coming with a satisfactory resolutions.

Work experience

12/201706/2018

Product Support Specialist

Sabre Corporation

Working as L2 Application Support Contributor 

• Providing Deployment, Maintenance Support. 
• Giving the status reports of the tickets to the manager. 
• Writing the shell scripts and SQL queries according to the customer requirement. 
• Every week updating the status for open and closed issues. 
• Checking health check of application before coming to online hours. 
• Interacting with onsite clients and scheduling the jobs accordingly. 
• Customizing the tasks according to customers’ requirement using Shell scripting, implementing and automating the shell script as per the requirement. 

09/201604/2017

Technical Support Consultant

TATA Consultancy Services(TCS)

Ensuring the availability, scalability and performance of the Linux environment

Administering Linux servers including the use of backup solutions, OS level and application level security, monitoring and troubleshooting .

Well-developed skills in analysis of requirement, troubleshooting complex problems.

Provided constant technical support for applications to ensure optimal durability and reliability.

Worked together with engineering team to deploy the Web Application Software.

Investigated and resolved technical operational issues of the applications Software.

Experience in providing production support, developing business software and managing project.

Offer professional and prompt resolution on all raised issues or recommending workarounds that approach problems from different perspectives in a timely and efficient manner.

Experience with ticketing system.

Monitor High Visibility applications for outages and Errors in processing.

Effectively and efficiently interface with all support personnel to complete assigned tasks/duties.

04/201506/2016

Technical Support Engineer

Mastech Digital (Prev. Mastech Staffing Services Pvt. Ltd)

• Responsible to rectify the problems related to Desktop, laptops and Network, which include the network of more than 200 systems having Windows XP, and Windows 7,8, 10 Laptops
• Troubleshooting of MS Outlook (2007, 2010 & 2013)
• Troubleshooting of Network problem
• Configuring Avaya Phones, Add & delete extensions, call barging, calls forwarding
• Handling Cyberoam Firewall CR100ia & CR100ing and create & applying policy
• Installation & Configuration of Network printers & Scanner and its basic level of troubleshooting
• Setting up user accounts, permissions and passwords
• Overseeing security of all systems, especially the internet, and installing antivirus protection
• Generating daily and weekly call report from Cube billing software
• Managing-CCTV’s/Biometrics/attendance management system for organization

04/201402/2015

L1 Support Engineer

HCL Technologies

• Responsible to rectify the problems related to System and Network, which include the network of more than 1500 systems having Win-2k, Win-XP, Windows Vista and Windows 7 systems and Laptops
• To provide high-end technical support on Windows environment based systems and ensuring high customer satisfaction levels through prompt solution for their problems
• Diagnose the problems in Avaya Phone and Nortel Phone connectivity and instrument
• Troubleshooting of MS Outlook, and Client Application i.e.
• Provide Desktop support and assist in Network problem
• Closing the ticket from HP Open View
• Installation & Configuration of Network printers & Scanner and its basic level of troubleshooting

Education

20102013

Bachelor in Computer Application

Pt. DDUMC

Ch. Charan Singh University