April Madlock

  • Memphis TN
  • 901-335-4152
  • aprilmadloc@gmail.com

Customer Service Professional

Work History

Work History
Jan 2014 - Jun 2015

Inventory Specialist/Customer Service

Pharmaceutical Strategies

• Counts all store products and supplies.
• Analyzes sales records and compares them to physical store inventory.
• Reports and discrepancies to inventory manager or store manager.
• Maintains cleanliness and organization of the stockroom.
• Puts in orders for new supplies.
• Locates and removes expired or defective merchandise from the sales floor.
• Packs up defective items for return, creates shipping labels, and mails items.
• Works with store manager to brainstorm ways to reduce inventory discrepancy and possible theft or “shrink.”
• Uses computerized inventory software to record, track, and maintain all inventory related data.
• Assists customers on the sales floor when necessary.
• Retrieves items from the stockroom for customers and sales associates.
• Accepts and signs for store deliveries.
• Adjusts inventory reports to account for new deliveries.
• Assists in closing sales and providing customer service.
• Ensures that all stock on the sales floor is organized, properly stored, and in good condition.
• Assists in cleaning the store during closing shifts.
• Attends store meeting.

Customer Service Dept

  • Heavy Data Entry
  • Call Center 
  • One Call Resolution
  • Inbound/Outbound Calls 
  • Sales/Cross Selling

2007 - 2011

Customer Service Representative 

EGS
  • Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.
  • Resolve customer complaints via phone, email, and mail.
  • Use telephones to reach out to customers and verify account information.
  • Sell products and services.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Compile reports on overall customer satisfaction.
2006 - 2007

Hostess

TGI Friday's
  • monitoring the open dining sections of the restaurant for empty and cleaned tables, estimating wait times for guests, monitoring the guest waiting list, and ensuring that the needs of the guests are met while they are waiting.
  • responsible for answering the telephone, booking reservations and moving tables together to accommodate large parties.
2004 - 2006

Material Handler

Technicolor
  • Responsible for all incoming and outgoing shipments. 
  • Responsible for meeting productivity requirements.
  • Order picking, packing, shipping, and receiving.
  • Identifies, transports, packs, removes, and disposes of materials.
2003 - 2004

Assistant Manager

The Avenue
  • Responsible for recruiting and interviewing quality people to staff your location, as well as making sure these new employees transition as smoothly as possibly into their jobs.
  • Trains store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training.
  • Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise.
  • Purchases inventory by researching emerging products; anticipating buyer interest; negotiating volume price breaks; placing and expediting orders; verifying receipt.
  • Attracts customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor.
  • Promotes sales by demonstrating merchandise and products to customers.
  • Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery.
  • Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.
  • Maintains a safe and clean store environment by developing and publishing evacuation routes; determining and documenting locations of potentially dangerous materials and chemicals.
  • Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand.
  • Prepares reports by collecting, analyzing, and summarizing information.
  • Maintains quality service by establishing and enforcing organization standards.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; bench marking state-of-the-art practices; participating in professional societies.
  • Contributes to team effort by accomplishing related results as needed.
2003 - 2004

Hostess

Applebees
  • monitoring the open dining sections of the restaurant for empty and cleaned tables, estimating wait times for guests, monitoring the guest waiting list, and ensuring that the needs of the guests are met while they are waiting 
  • responsible for answering the telephone, booking reservations and moving tables together to accommodate large parties. 

Education

Education
2012 - 2013

CPHT (Certified Pharmacy Technician)

Tennessee College of Appllied Technology
  • Accurately and efficiently preparing prescription orders
  • Verifying prescription information and dosage
  • Entering patient and order information into the pharmacy system
  • Processing and submitting insurance claims
  • Providing quality customer service to patients and other healthcare providers
  • Supports pharmacological services by stocking, assembling, and distributing medications.
  • Helps health care providers and patients by greeting them in person and by phone; answering questions and requests; referring inquiries to the pharmacist.
  • Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs.
  • Maintains a safe and clean pharmacy by complying with procedures, rules, and regulations.
  • Protects patients and employees by adhering to infection-control policies and protocols.
  • Organizes medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions and other pharmaceutical therapies.
  • Maintains records by recording and filing physicians' orders and prescriptions.
  • Generates revenues by calculating, recording, and issuing charges.
  • Ensures medication availability by delivering medications to patients and departments.
  • Prepares reports by collecting and summarizing information.
  • Contributes to team effort by accomplishing related results as needed.
2003 - 2005

Associates of Science

Southwest Tennessee Community College

Nursing Degree

  • Biology
  • English
  • Math
  • History
  • Art Appreciation

Certifications

Certifications
2013 - 2015

Certified Pharmacy Technician

Tennessee College of Applied Technology
  • Accurately and efficiently preparing prescription orders
  • Verifying prescription information and dosage
  • Entering patient and order information into the pharmacy system
  • Processing and submitting insurance claims
  • Providing quality customer service to patients and other healthcare providers
  • Supports pharmacological services by stocking, assembling, and distributing medications.
  • Helps health care providers and patients by greeting them in person and by phone; answering questions and requests; referring inquiries to the pharmacist.
  • Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs.
  • Maintains a safe and clean pharmacy by complying with procedures, rules, and regulations.
  • Protects patients and employees by adhering to infection-control policies and protocols.
  • Organizes medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions and other pharmaceutical therapies.
  • Maintains records by recording and filing physicians' orders and prescriptions.
  • Generates revenues by calculating, recording, and issuing charges.
  • Ensures medication availability by delivering medications to patients and departments.
  • Prepares reports by collecting and summarizing information.
  • Contributes to team effort by accomplishing related results as needed.