- Redmond US-WA
- [email protected]
Training as Marketing
Activities with my 2 sons
My 3 cats
Quilting and sewing projects
Function: Training Program Manager / Instructional Designer (2010 to Present)
Managed training for Planning & Launch Services (P&LS) group (offices in Redmond, Asia, Fargo and Dublin) and other teams in Operations Services. Aligned training with business objectives, analyzed skill gaps, determined appropriate learning solutions, collaborated with SMEs, designed, developed, and executed instructor-led training and e-learning, and evaluated training deliverables.
Function: Channel Process Manager / OEM Launch Consultant (2010 to 2011)
Used deep subject matter expertise in Microsoft OEM channel to train launch program managers, consult on OEM product launches, and document OEM processes and procedures. Drove strategy and implementation of knowledge and content management solutions.
Function: Operations Launch Program Manager (2008 to 2010)
Managed MS Operations work stream for multiple, simultaneous Windows product launches of varying sizes and complexity. This role required daily cross-boundary collaboration, dealing with ambiguity, influence without authority, precision questioning, problem-solving and project management skills (task and milestone management, risk/issue tracking, status reporting, etc.)
Owned and operated retail promotional products business including: sales, marketing, HR, operations, customer service, and accounting.
Documentation Manager, SQL Server User Experience (1/03 to 2/05)
Program Manager, Accessible Technology Group (3/02 to 1/03)
Instructional Designer, Content Development and Delivery Group (3/01 to 3/02)
Lead Programmer Writer, SQL Server User Experience (6/99 to 3/01)