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Anwar Aliy

Information Technology at MN.IT Service @ MDH


Highly-focused, technical and business minded student and professional seeking position in Information Technology area while utilizing expertise in hardware and software with a profound ability to work in a multi-user computer and business environment. Possess degree in Computer Science and currently in progress of finishing up Bachelor Degree in Information Technology Infrastructure. I speak multiple languages. I am able to develop and present written and verbal information in clear and concise manner to technical and non-technical people.

Technical Skills

  • NETWORKING: Basic understanding of network switching concepts/administration and firewall administration, Window and Exchange Server
  • DATABASE: Microsoft SQL Server and Database Design and Modeling
  • OPERATING SYSTEM: Windows XP, 7, 8, and 10; Mac OS X, Android, Apple OS, Linux (Ubuntu), Unix
  • PROGRAMMING LANGUAGE: Strong Familiar with: C#, Java, C, HTML, and CSS. Limited PowerShell Experience
  • Software installation / configuration and computer security and programming
  • Ability to troubleshoot computer hardware, software, and printers. Working knowledge of Windows, Microsoft Office, communications software, virus protection, and diagnostic software 
  • PC and Mac OS configuration and installation procedures for software and operating systems for various platforms


Oct 2014May 2016

B.A.S Information Technology Infrastructure

University of Minnesota-Twin Cities
With Focus on Network and System administration and Computer security.

A.S Computer Science

North Hennepin Community College
With focus on application, object-oriented and internet programming

Work experience

Oct 2014Present

IT Service Desk 

MN. [email protected] Minnesota Department of Health
  • Provide primary desktop and printer support, both hardware and software.
  • Diagnose, troubleshoot and resolve a wide range of software, hardware and network issues
  • Install, configure and modify hardware and software to ensure optimal performance Plan and lead training sessions for new and existing users
  • Monitor, log and track all phases of help desk support using a ticketing system
  • Performed physical set up of desktop hardware and software and provide assistance with Cisco Video Conference technology
May 2014Nov 2014

IT Intern 

  • Assisted the IT manager with all aspect of Network and Computer Support
  • Tracking and maintaining hardware and software inventory of new and old equipment and update them regularly
  • Provide administrative support to the IT manager and System Admin and worked Salesforce cloud computing
  • Perform regular maintenance of end-user systems on a daily basis
  • Assist with research, planning, implementation, and integration of new technologies
Sep 2012Jul 2014

IT Help Desk 

North Hennepin Community College
  • Provide primary desktop and printer support, both hardware and software
  • Key responsibilities for assistance with Microsoft Office, printing, scanning, and username logins
  • Utilization of technical expertise to troubleshoot computer and peripheral performance problems
  • Efficiently manage multi-line telephone system, accurately routing calls and processing messages
  • Conducted campus-wide computer hardware inventory and installed/upgraded software.
  • Effectively communicate student/staff issues and concerns to my supervisors and IT staff members
Jul 2007Present

Tawfiq Community Center

Tawfiq Community Center
  • Collaborate with others to plan events
  • Help set up media equipment to be used during events and assist with technical issues and their online TV station
  • Prepare and edit videos using various software
  • Designed and taught lessons to kids of our community
  • Created and implemented interdisciplinary literature study based on cultural theme