Aug 2011 - Mar 2015
Senior Software Engineer
- Designed and developed solutions to reduce system downtime resulting in decrease of revenue loss by 15%.
- Enhanced system functionality through tactical operations streamlining to reduce transaction failures, thereby raising profit by 5%.
- Led a team of 4 Engineers, automated manual processes and increased resource utilization by 50%. Received a corporate award of appreciation for same.
- Maintained excellent relations with clients; gathered, documented, and converted requirements to technical artifacts.
Nov 2010 - Aug 2011
- Modeled databases and formulated 17 data mining solutions to support e-commerce products for Loylogic.
- Created advanced solutions to improve efficiency of software products. Analyzed technical problems affecting transaction volume and collaborated with developers to deliver patches on time.
- Devised strategies to prevent critical issues during development phase. Managed data warehousing and reporting modules; improved performance and structures of reports, slashing time taken to generate reports by 45%.
- Coached 14 Engineers to use effective tools and techniques boosting throughput of respective teams.
Aug 2008 - Oct 2010
Assistant System Engineer
Tata Consultancy Services
- Empowered clients through consultations, presentations and training on software products.
- Facilitated a 24x7 support for clients including issue analysis and data checks. Applied a proactive approach to ensure satisfaction and fulfillment of requirements resulting in 100% retention of clients.
- Optimized methods to identify and resolve issues in software products prior to launch in production environment. Supervised groups follow best practices to prevent recurring issues.
2015 - 2016
2004 - 2008
Vellore Institute of Technology