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Career Objective

To pursue a successful, challenging & exciting career, while being able to dispense my maximum potential to the benefit of the organization and, at the same time acquiring knowledge on the road to success.

Profile

Self-motivated with a hand- on results oriented approach who can rapidly problems, formulate tactical plans and operational procedures, initiate and implement effective programs in challenging and diverse environments.

Education

Vimal Jyothi Engineering College

20072011

B.Tech

B.Tech In Electrical & Electronics Engineering ( Dropout )

St. Josephs Higher Secondary School

20052007

Plus +2

Computer Science

St. Josephs Higher Secondary School

20042005

SSLC

Certifications

CADD Centre

Feb 2013Sep 2013

Mechanical Auto CAD 2D

The software-enabled design task in mechanical engineering comprises 2D drafting, 3D modeling, analysis & detailing, and manufacturing.

LBS center for Science & Technology

Mar 2013Jul 2013

C & Java

Computer Skills

  Profound Skills in Computer office applications.

  Windows platforms (XP/2007), MS Office (2007/2010).

  MS Word, MS Excel, MS PowerPoint with good typing speed .

Languages Known

Malayalam

English

Hindi

Tamil

Work History

Vision Plus

Jan 2015Jan 2016

Technical Support Executive

Provide technical assistance to the customers through telephone line and responding to incoming request.

Responsible for help desk monitoring and support tasks. Modem Configuration, Pc configuration, troubleshooting network

Serco Global Services

Feb 2014Aug 2014

Customer Service Associate

Provide assistance to the customers through phone calls.

Registering complaints through CRM and assigning to higher level.

Giving proper assistance and information to the customer queries.

Lotus Enterprises

Oct 2011Mar 2013

Technical Associate

Provide assistance for maintenance of existing computer systems and with the installation and implementation of new technologies.

Assisting with preparation of IT documentation regarding system configurations and technical processes; assisting with the maintenance, operation and updating of databases; providing staff training related to support requests.

Personal Strength

Good communication and interpersonal skills.

Committed team player with flexible approach towards work.

Aggressive target oriented personality and very committed towards the assignment given to me.

Well prepared to adapt to difficult Situation.

Creative, hardworking, punctual and Honest.

Declaration

I hereby declare that, the above information is true and correct to the best of my knowledge.