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Anushri Jain,CscP,CSCA

  • Bengaluru, India
  • +91 8197312883

Supply Chain Professional | IIM Lucknow | CSCP (APICS)


Seeking Full-Time Opportunities in Supply Chain & Operations Management, Lean & Six Sigma, Quality, Marketing, Analytics & other similar fields


11th July 20152020

Certified Supply Chain Professional (CSCP)

American Production and Inventory Control Society(APICS)

License Number 1972698 (

2014Dec 2016

Certified Supply Chain Analyst (CSCA)

International Supply Chain Educational Alliance(ISCEA)

Cleared the exam by 96% 

Feb 2015Apr 2015

Lean Six Sigma Green Belt


Status : Trained & Tested

Oct 2013Oct 2013

Digital & Social Media Marketing

Digital Vidya

Learnt corporate & personal branding on social media platforms like LinkedIn, Facebook

Professional Experience

May 2014Apr 2015

Operations Manager


Worked as an Operations Manager in Genpact: A company that considers Lean & Six Sigma to be a part of its very DNA

Responsibilities :

Operations Management & Client Management :

  1. Managed 6 processes & handled workforce of 23+ personnel providing support to Big 4 Australian Bank(Westpac)

  2. Managed Process Financials; Monthly FTE Billing, Handled Revenue of ~ 0.5 Million USD 

  3. Analyzed KPI dashboards to check business health & data for Six Sigma projects, Automation, Continuous Improvement

  4. Identified Opportunities & Implemented LEAN Ideas for Process Excellence

  5. Delivery on all metrics as per contracted SLA - This included but was not limited to work allocation, queue management, reporting and publishing Process Dashboards for weekly and monthly forums

  6. Managed Resources involving hiring & Workload Allocation (Workforce Management)

  7. Prepared Weekly Roster and scheduled and checked adherence

  8. Streamlined Business Operations through Continuous Improvement

  9. Analyzed Risk & Performed Business Continuity Planning for Risk Mitigation

  10. Delivered Excellent Client Satisfaction, Experience through daily Client Communication

Retention Management:

  1. Motivated people through team building activities and nominated members for trainings for skill enhancement
  2. Led Marketing of Fun@Work Events & Employee Engagement Activities across the floor

Performance Management:

  1. Prepared & Presented Dashboards(Management Information System) for Client Review
  2. Designed the Agent Evaluation System (AES); Determined the parameters and qualifiers, Rolled out monthly AES, Discussed with agents and provided feedback
  3. Generated and uploaded agents' incentive amounts for payroll team to process
  4. Designed monthly contests to drive performance and generated contest reports
  5. Conducted Team Huddles & 1-o-1s to provide feedback


Operations Excellence:

  1. Delivered 99% adherence to SLAs, Generated Impact through CycleTime Reduction using Lean Six Sigma based improvements (such as FMEA, Value Stream Mapping, MUDA reduction, Kaizen)
  2. Achieved client appreciation for seamless delivery (spike of 30% in input volumes)

Assistant Director

Software Technology Parks of India
  1. Facilitated effective communication & customer relationship with various private agencies
  2. Organized 4 mentorship sessions across various verticals that led to increased output in 3 months
  3. Managed procurement logistics & conducted price negotiation meetings
  4. Spearheaded development & modification of application on ‘recovery process management
  5. Analyzed data of knowledge base for effective decision-making & Business Intelligence
  6. Introduced information sharing & Online Meetings for coordination across operations
  7. Scheduling ,Preparation & Timely Submission of E-Tenders to the tune of 1.5 crore
  8. Reduced pilferage costs of construction material & equipment by 15 % due to Data Centralization
  9. Achieved saving in time to deliver projects days ahead of the deadlines with Efficient Scheduling
  10. Youngest officer in the history of organization to be appointed as an ‘Assistant Director’



MBA, Analytics, Marketing & Operations

IIM Lucknow

Professional Education in Business Management from Indian Institute of Management, Lucknow (Among Top 5 B-Schools in India)


B.Tech, Information Technology

Galgotias College of Engg & Tech, Noida

Management Competitions & Awards

  1. National Level Winner of a Supply Chain Competition called Strategem organized by NITIE, Mumbai
    -->Designed 5 year expansion plan for Starbucks in Indian market
  2. Campus Finalist of a Promotional Strategy Competition called The Coffee Challenge
    -->Top 10 out of 86 teams to develop a Media Campaign Strategy
    -->Certificate of Recognition by HT Vice President, Marketing
  3. Campus Finalist of a Digital Marketing Competition organized by HCL called iBrands
    -->Selected among the top 13 out of 61 teams at IIM Lucknow
    -->Created digital ad campaign at YouTube to reduce food wastage
  4. National Finalist of an Advertising Competition organized by ADverb & NMiMS Paaragana - Indian Advertising League(IAL), Narsee Monjee Institute of Management Studies(NMiMS)
    -->Detailed Media plan by online simulation tool



Naturally inclined to pay attention to detail, & an approach to tasks that reflects a high degree of organization, logic & structure


Confident, calm under pressure & have a strong sense of self-assurance


Socially outgoing, enjoy meeting new people & tend to seek-out socially stimulating

Task orientated

Proactively guide, direct & clarify tasks, roles & procedures related to accomplishing a goal

Learning Orientated

Naturally inclined to be curious, inquisitive, investigative and keen to learn