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Seeking Full-Time Opportunities in an innovative and growing organization where I can use my skills to help the company be successful

Professional Experience

Oct 2016Present

Entrepreneur in Residence, CEO Office

BHIVE Workspace
  1. General Management role that involves working across multiple functions in a dynamic, challenging & truly innovative work environment
  2. Projects include:
    1. Customer Experience - Customer Journey Mapping & Storyboarding, Customer Happiness Index (CHI), Net Promoter Score (NPS), Feedback Survey, Driving Community Engagement using Workplace, End-to-End Customer Experience Management, Retention/ Referral through Experience Amplification
    2. Business Development - New Segments/Sales Channels - Corporate Membership for MNCs/ Large Corporates
    3. Marketing - Buzz generation through Events, Social Media Promotions, Premium Re-Branding & Re-Positioning, Strategy Change
    4. Sales - Negotiations, Walk-in Pitch, Collateral/ Brochure, Email Script, Lead Conversion
    5. Pricing - Competitor Pricing Analysis & Pricing Standardization
    6. Finance -Pitching for SPV Funding to investors for Interior Design & Fit-Outs
  3. Working in the CEO Office under the guidance of Mr. A Suryanarayanan, former COO at the N S Raghavan Centre for Entrepreneurial Learning (NSRCEL) at IIM, Bangalore ( & other key employees & mentors @ BHIVE
  4. My program also includes learning modules on Lean Startup principles by Eric Ries & Customer Development by Steve Blank. I get to put these learnings in action & understand its application to BHIVE, by working on specific projects at BHIVE
May 2014Apr 2015

Operations Manager


Worked as an Operations Manager in Genpact: A company that considers Lean & Six Sigma to be a part of its very DNA

Responsibilities :

Operations Management & Client Management :

  1. Managed 6 processes & handled workforce of 23+ personnel providing support to Big 4 Australian Bank(Westpac)

  2. Managed Process Financials; Monthly FTE Billing, Handled Revenue of ~ 0.5 Million USD 

  3. Analyzed KPI dashboards to check business health & data for Six Sigma projects, Automation, Continuous Improvement

  4. Identified Opportunities & Implemented LEAN Ideas for Process Excellence

  5. Delivery on all metrics as per contracted SLA - This included but was not limited to work allocation, queue management, reporting and publishing Process Dashboards for weekly and monthly forums

  6. Managed Resources involving hiring & Workload Allocation (Workforce Management)

  7. Prepared Weekly Roster and scheduled and checked adherence

  8. Streamlined Business Operations through Continuous Improvement

  9. Analyzed Risk & Performed Business Continuity Planning for Risk Mitigation

  10. Delivered Excellent Client Satisfaction, Experience through daily Client Communication

Retention Management:

  1. Motivated people through team building activities and nominated members for trainings for skill enhancement
  2. Led Marketing of Fun@Work Events & Employee Engagement Activities across the floor

Performance Management:

  1. Prepared & Presented Dashboards(Management Information System) for Client Review
  2. Designed the Agent Evaluation System (AES); Determined the parameters and qualifiers, Rolled out monthly AES, Discussed with agents and provided feedback
  3. Generated and uploaded agents' incentive amounts for payroll team to process
  4. Designed monthly contests to drive performance and generated contest reports
  5. Conducted Team Huddles & 1-o-1s to provide feedback


Operations Excellence:

  1. Delivered 99% adherence to SLAs, Generated Impact through CycleTime Reduction using Lean Six Sigma based improvements (such as FMEA, Value Stream Mapping, MUDA reduction, Kaizen)
  2. Achieved client appreciation for seamless delivery (spike of 30% in input volumes)

Assistant Director

Software Technology Parks of India
  1. Facilitated effective communication & customer relationship with various private agencies
  2. Organized 4 mentorship sessions across various verticals that led to increased output in 3 months
  3. Managed procurement logistics & conducted price negotiation meetings
  4. Spearheaded development & modification of application on ‘recovery process management
  5. Analyzed data of knowledge base for effective decision-making & Business Intelligence
  6. Introduced information sharing & Online Meetings for coordination across operations
  7. Scheduling ,Preparation & Timely Submission of E-Tenders to the tune of 1.5 crore
  8. Reduced pilferage costs of construction material & equipment by 15 % due to Data Centralization
  9. Achieved saving in time to deliver projects days ahead of the deadlines with Efficient Scheduling
  10. Youngest officer in the history of organization to be appointed as an ‘Assistant Director’



MBA, Analytics, Marketing & Operations

IIM Lucknow

Professional Education in Business Management from Indian Institute of Management, Lucknow (Among Top 5 B-Schools in India)


B.Tech, Information Technology

Galgotias College of Engg & Tech, Noida

Management Competitions & Awards

  1. National Level Winner of a Supply Chain Competition called Strategem organized by NITIE, Mumbai
    -->Designed 5 year expansion plan for Starbucks in Indian market
  2. Campus Finalist of a Promotional Strategy Competition called The Coffee Challenge
    -->Top 10 out of 86 teams to develop a Media Campaign Strategy
    -->Certificate of Recognition by HT Vice President, Marketing
  3. Campus Finalist of a Digital Marketing Competition organized by HCL called iBrands
    -->Selected among the top 13 out of 61 teams at IIM Lucknow
    -->Created digital ad campaign at YouTube to reduce food wastage
  4. National Finalist of an Advertising Competition organized by ADverb & NMiMS Paaragana - Indian Advertising League(IAL), Narsee Monjee Institute of Management Studies(NMiMS)
    -->Detailed Media plan by online simulation tool