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Career Objective

To obtain a challenging position where I can utilize my knowledge and it should provide career growth.

Work History

May 2017Till

Desktop Support L3

Cisco Systems, Inc. (Payroll: IMSI)                                   Working with Cisco client (Zensar Technology) and Responsible for providing IT Support for over 1200+ users

Role:

  • Provided technical support by telephone, email and Remote support.
  • Troubleshot and resolved hardware and software issues on Lenovo laptops and desktops.
  • Installation and troubleshooting of VPN access to the company's local area network
  • Created and implemented backup and restores policies and procedures.
  • Achieving the Customer Service Level Agreement (SLA) successfully.
  • Reduced the deployment time of a new computer by 50% by creating hard disk images containing a standardized list of application suites and security updates.
  • Return defective equipment to maintenance inventory, document customer repairs, and maintain and restock parts inventory to maintain spare parts levels.
  • Inventory management. (Using Remedy asset management tool)
  • Networking Support Skills:-

-Basic Networking, peer to peer, Map drive, Data sharing.
-TCP/IP Configuration, Smooth running internet, Maintenance.
-Networking in Domain environment, & troubleshooting.
-Hardware Installation, Maintenance & trouble shooting.
-Cabling, patching, and LAN troubleshooting.

Aug 2016May 2017

Desktop Support L2

CMS IT Services. Responsible for providing IT Support for over 500+ users, and 4 offsite locations.

Role:

  • Manage Domain environment for three sites through remote support.
  • Providing Remote support to user using RDP, TeamViewer, AnyDesk.
  • Mail Clients configuration backup &Troubleshooting (MS Outlook, Outlook Express, Windows Live mail)
  • Install, upgrade, support and troubleshoot Windows OS, authorized desktop applications, hardware, and peripheral equipment.
  • Coordinate and execute preventative maintenance and remedial repairs on computers, laptops, printers, and peripherals.
  • Local and Network Printer configuration, troubleshooting.
  • Manage Antivirus (Symantec endpoint protection)
  • Inventory management. (Using asset management tools)
  • Manage and restore user backup trough network backup, Local backup, Ghost backup
  • Responsible for configuration of Wi-Fi, VPN, Remote Connection & Enterprise Mail on IOS and Android 
Nov 2013Aug 2014

Technical Support Engineer

Data Care Corporation.                                                         Managed and performed the maintenance of company computer systems. Provided technical support to users on a windows based network.

Role:

  • OS installation:- Win Server, Linux, Windows 7,8,10.
  • Hardware Installation, Up gradation, Maintenance & troubleshooting.
  • Windows maintenance, dual booting, upgrade & update the windows.
  • Wireless Networking devices configuration and troubleshooting ex. Access point
  • Sharing folder, sharing device & Printer.
  • Cabling, patching, and LAN troubleshooting.
  • Installing and troubleshooting thin client like (Dell, N computing)
  • Remote desktop and Remote assistance.
  • Installation, Configuration and troubleshooting  of NAS Box (Hands on Netgear ReadyNas, Synology Diskstation, QNAP)

Projects

Raspberry pi based Thin Client:- 

A thin client designed using open source hardware raspberry Pi, works with Windows & Linux operating Systems.

Raspberry pi base NAS & FTP Server:-

A NAS & FTP Server designed using open source hardware raspberry Pi.

Education

20092010

SSC

Maharashtra Board 


20112012

HSC

Maharashtra Board
20152016

T.Y.B.com

Pune university 

Personal Profile

Date of birth :                  16 May 1995

Gender :                              Male

Marital status :                Single

Language known :         English, Hindi and Marathi

Permanent Address :    591-B, Pulachi Wadi, Deccan Gym-Khana, Pune- 411004 

Declaration

I hereby declare that the information furnished above is true to the best of my knowledge.