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Summary

Experienced IT/ITES consultant familiar with ITIL and Scrum methodologies. Advanced knowledge of VBA Macros and RPA. Dedicated to see issues through to the end. Pursuing new professional challenges with a growth-oriented company.

Work History

Apr 2017...

Service Delivery Consultant II (Proposal Management)

DXC Technology
  • Coordinate Administrative tasks performed by Client associates.
  • Collaborate with Management to foster information sharing and account follow ups.
  • Contribute to internal as well as external account reviews.
  • Coordinate and lead internal/external site team meetings for delivery teams involved in the Account specific projects.
  • Ensure effective communication on daily business operations with key account contacts.
  • Facilitate Account Specific tasks and ensure timely delivery of required services.
  • Recommended architectural improvements, design solution and integration solutions.
  • Participating in initiative to encaurage employees for submitting Continuously Improvement ideas.
  • Developing work-flow to ensure production team compliance with client deadlines.
Jun 2014Nov 2016

Process Lead (Lead Analyst)

Principal Global Services
  • Developed systems of organizations and efficiency to increase productivity of Defined Benefit Analytical staff by 1.8%.
  • Wrote Protocols, Qualifications Documents, Test Plans and Reports for meeting COPC Compliances.
  • Collaborated successfully with Cross-Functional development teams to design and transition from Mainframe AS/400 to IBM Z.
  • Continually participated in activites to improve procedures and work-flow.
  • Initiated knowledge Group to create standardized project management solutions.
Aug 2007Jun-2014

Process Expert

Infosys BPO Ltd
  • Performed Initial Client Assement and analysis to begin Trade and Promotion Management account. 
  • Developed Account Specific VBA projects to automate multiple Fund, Payment, Promotion and Invoice related reports.
  • Developed/improved processes for employee evalution which resulted in marked performance improvements. 
  • Achieved 10% FTE reductions by applying automation and Lean methods to meet Contractual Obligation.
  • Handled Latin American Knowledge Management profile for Retail Domain Services.
  • Assisted CAB with reports and analytics from Knowledge Management prospectives.

Education

Nov 2008Oct 2009

Post Graduate Certificate in Retail Management

Indian Institute of Management, Kolkata

Retail, Banking, Marketing Strategy, Operations Management

Jul 2001Jun 2004

Bachelor of Science

Govt Digvijay College, Rajnandgaon

Mathematics, Physics, Industrial Chemistry

Lean Six Sigma Projects

  • User Position Fund - Dec 2012
    • Worked as a Team Leader for the Lean Six Sigma Yellow Belt Project.
    • Part of contractual obligation to reduce 10% FTE as value addition.
    • Automation/Reporting to reduce the timeline and frequency of reports.
    • Handled team of Lean Six Sigma YB Trained Associates.
    • Supported Manager - Quality to complete the Continuous Improvement initiative.
  • Reporting Rationalization – Mar 2014
    • Worked as a Knowledge Management professional for the continuous improvement project.
    • Reduction in Report Preparation and Delivery Cycle. Automation to reduce time on report preparations.
    • Reported to the Manager – Quality and provided analytical reports for decision making purposes.
    • Responsible to develop the training materials for approved improvement after testing.
  • CFS Validation – Feb 2014
    • Client Fund Savings and Validation to change the flow of Fund Data from Mainframe to an In-House tool Source-One.
    • Worked as a Testing Partner from Operations Management team.
    • Provided analytical reports and Audit results to the Development Team.

Accomplishments

  • Played and Captained Zonal Level University cricket champion team.
  • Successfully ranked as top 2% amongst more than 2,00,000 candidates in written Exam to receive call letter from State Bank of India Job Interview.
  • Successfully ranked amongst top 60 to get selected in 'Indian Institute of Management, Calcutta' Executive Program in Retail Management.
  • Wrote VBA Macro program for 5 lean six sigma yellow belt projects which succeeded in 10% FTE reduction to fulfill contractual obligation.