Process Lead (SME)
Principal Global Services
Caliberate Learning and Development activities with new joiners. Participating Migration module from Productivity to Efficiency. Preparation of test cases related to Bench Marking for pilot batch. Involved in projects for time and motion studies. Monitoring Quality Analysis processes with Training and Quality teams. Mentoring Defined Benefit Associates. Partner with trainers for SOP updates. Distribute High Volume projects within the Off-Shore Teams. Work on Ad-hoc and priority requests and provide Quality assurance guidelines.