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Anurag Thakur

Process Lead at Principal Global Services


I have an approximate 9 years of experience in Operations and Project Management practices. I am experienced in working with Telecom, Banking and Finance domains.

Work History


Process Lead (SME)

Principal Global Services

Caliberate Learning and Development activities with new joiners. Participating Migration module from Productivity to Efficiency. Preparation of test cases related to Bench Marking for pilot batch. Involved in projects for time and motion studies. Monitoring Quality Analysis processes with Training and Quality teams. Mentoring Defined Benefit Associates. Partner with trainers for SOP updates. Distribute High Volume projects within the Off-Shore Teams. Work on Ad-hoc and priority requests and provide Quality assurance guidelines.


Subject Matter Expert

Infosys BPO Ltd

 was part of L1 Technical Support team working with a US based Telecom domain client. Initially provided support over telephonic calls to customers. Later on performance, I was promoted to L2 and then L3 support functions. Handled Incident/Problem Management roles. 

Afterwards, I was moved to Retail Management functions as Knowledge Management Professional, where my responsibilities were to manage SOP updates, perform reconciliation, participate in Change Management practices.



Post Graduate Certificate Program in Retail Management

Indian Institute of Management, Kolkata

Retail, Banking, Marketing Strategy, Operations Management


Bachelor of Science

Mahant Digvijay Das College, Rajnandgaon

Mathematics, Physics, Industrial Chemistry


Operations Management

I have handled a Max team size of 22 executives.

I have exposure to performance management, leave management, quarterly business review, business newsletter creation, business presentations.

Six-Sigma Lean Certified

Six-Sigma Lean YB certified

Six-Sigma Lean GB trained

Six-Sigma Lean BB trained

Completed 5 Six-Sigma Lean YB projects.

Personal Details

Date of Birth: 20th July 1984
Languages Proficiency: English and Hindi
Passport # J2799587 (Valid Up-to – 18th April 2021)
Marital Status: - Married
Current CTC: - INR 600000/- (Including Transport, Food Allowances and Bonuses)
Notice Period: - 1 Month
Location: - Pune (Open to relocate)