Anupam Krishns

Benefits Analyst is responsible for the administration and communication of the company's nationwide retirement plans, in regard to plan options, policy features, enrollments, eligibility, and other requirements. The Benefits Analyst works closely with the Benefits Operation Manager in planning, developing, benchmarking and analyzing benefit costs and working on special projects. Preparing documentation on Technical Issues/Gaps and co-ordinate with the Technical Team to improve/update the software tools and perform regression testing for the same.

Benefits Analyst is responsible for the administration and communication of the company's nationwide retirement plans. • Preparing documentation on Technical Issues/Gaps and co-ordinate with the Technical Team to improve/update the software tools and perform regression testing for the same. • Accurately communicates benefits to employees, answers questions, and assists employees in resolving benefit matters with carriers. • Data extraction, Documenting business processes and developing business cases through to identifying improvement opportunities and implementing solutions with the team of 6 Processing Associates. • Professionally formatting complex financial reports & written analyses using SQL,Excel & Access. • Executing Issue Resolution and ensures proper documentation and follow-up with U.S Counterparts and IT. • Updating, issue resolution, year End Processing, Develops and maintaining process documentation/guides. • System edits/error resolution using Mainframes and SQL.

• MIS generation/Inventory Division. • The function is focused in providing Customer Satisfaction, across all Customer Interactions using processes and Quality tools. It is also focused on how to leverage the technological tools like E-CRM and Call Center. • Resolution of High Priority (Premier & VIP) cases aimed towards immediate resolution and customer satisfaction. It would also work towards minimization of repeat calls and eventually reduction in call flow, reduction in complaints thereby enhancing Customer satisfaction. • Providing billing and product updation to all the Relationship Managers dealing with all top corporate.