• A results-oriented professional with approximately 5 years of qualitative experience in the field of Operations Management, Process Management, Quality Management, Team Management and Training and Development in the IT & Service Industry. • On-shore & Off-shore Transitioning Experience. • Quality SIX Sigma Yellow Belt certified & green Belt Trained. • Sound Knowledge of Project transition and Implementation. • Strong knowledge of principles and procedures for U.S Defined Benefits. • Remarkable knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. • Excellent ability to communicate effectively both in writing and in speaking. • In-depth ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. .
Dec 2008 - Present
Analyst - Defined Benefits
ACS India Pvt Ltd
Benefits Analyst is responsible for the administration and communication of the company's nationwide retirement plans, in regard to plan options, policy features, enrollments, eligibility, and other requirements. The Benefits Analyst works closely with the Benefits Operation Manager in planning, developing, benchmarking and analyzing benefit costs and working on special projects. Preparing documentation on Technical Issues/Gaps and co-ordinate with the Technical Team to improve/update the software tools and perform regression testing for the same.
Jul 2005 - Dec 2008
Benefits Analyst - Defined Benefits
Benefits Analyst is responsible for the administration and communication of the company's nationwide retirement plans. • Preparing documentation on Technical Issues/Gaps and co-ordinate with the Technical Team to improve/update the software tools and perform regression testing for the same. • Accurately communicates benefits to employees, answers questions, and assists employees in resolving benefit matters with carriers. • Data extraction, Documenting business processes and developing business cases through to identifying improvement opportunities and implementing solutions with the team of 6 Processing Associates. • Professionally formatting complex financial reports & written analyses using SQL,Excel & Access. • Executing Issue Resolution and ensures proper documentation and follow-up with U.S Counterparts and IT. • Updating, issue resolution, year End Processing, Develops and maintaining process documentation/guides. • System edits/error resolution using Mainframes and SQL.
Nov 2004 - Jul 2005
Customer Care Associate - Non Voice Communication
• MIS generation/Inventory Division. • The function is focused in providing Customer Satisfaction, across all Customer Interactions using processes and Quality tools. It is also focused on how to leverage the technological tools like E-CRM and Call Center. • Resolution of High Priority (Premier & VIP) cases aimed towards immediate resolution and customer satisfaction. It would also work towards minimization of repeat calls and eventually reduction in call flow, reduction in complaints thereby enhancing Customer satisfaction. • Providing billing and product updation to all the Relationship Managers dealing with all top corporate.