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Anup kumar Maji

Senior customer Engineer with 6+ years of experience in “HCL INFOSYSTEMS LTD” on System Administration, server support ,Desktop support across functional area of hardware and software .

Career Objective

 Looking new challenging carrier on System Administration/ server support /Desktop support,to expose my talent to the maximum height of success in IT Sector.

Work experience

Sep 2008Present

Senior Customer Engineer.

  • Promoted to Sr. Customer Engineer position with the role and responsible for field support to the client end Severs I.e. Installation, configuration and troubleshooting related to Hardware and software or performance related issues of different model of HP (PL,DL servers ) WIPRO (NETPOWER servers), HCL(Infiniti Global Line servers), IBM servers. Addition with Workstation & Desktop supports of different make/model and other hardware peripherals in field.
  • Complaint handling & Resolution, Monitoring and control, planning and execute the excellent service. And report to Support head daily with responsibility.
  • Develop and manage team, provide training to the team member for achieve maximum customer satisfaction.


Apr 2005


Raniganj High School

Major: Mathematics, Physics.

GPA : 51.1%

Feb 2001


Raniganj High School

Major: All Subject.

GPA : 75.3%


Jan 2012


Industry Standard Architecture and Technology (COURSE ID: HP2-T16)
Jan 2012


Servicing HP Networking Products (COURSE ID: HP2-Z12)

Present Industry


Skills & Experience

Project & Assignment

Involving research or design, that is carefully planned to achieve a particular systems that are constituted by teams within or across organizations to accomplish particular tasks under time constraints.


Experience on Installation, configuration and troubleshooting of various Windows servers (2000, 2003, 2008) Installation and system booting related issues, Disk Management, RAID configuration (RAID Level – 0, 1, 10, 5), Drive Mirroring, Active directory configuration and management ,Domain configuration, Remote control support, Server Backup, WBADMIN, and NTDSUTIL,DHCP, FTP configuration, user and group creation and management, performance Tuning, NIC teaming, Backup and restoration server configuration, Inter-connectivity with other networking OS and TCP/IP and related services configuration addition application Software or package installation, up-gradation, Patch Installation.
Desktop Domain
Installation, standardize and troubleshoot. i.e. Printer and other peripheral software installation & troubleshooting, User and Group Management, Administering Systems Security, Group policy management, Remote desktop support. TCP/IP and related services configuration. Installation of MS Office package & other general software, Antivirus installation manage and update patch installation, Many of Banking application software (Finacle core, Bankslink,etc).Desktop and server assemble ,installation, troubleshooting. Troubleshooting & repair different Types of Laptop Computer. Technical help to customer over phone, Field level troubleshooting & repair of different types of Computer peripheral and types of printer, Monitor, etc.
Installation and command line configuration. Standardization, Application package installation and Upgrade Install peripherals by using basic commands, user and group configuration, Network administration and remote access, File system management, Basic knowledge on LVM
Team Lead
Team building and Training, Complaint Handling & Resolution, Customer Satisfaction Enhancement, Front-End Supervision, Field Support.

Key Areas of Expertise

Server Domain:

  • Server support (Hardware/system Software installation/configuration), RAID configuration, Active Directory cong. And Support, DHCP configuration, DNS configuration, Backup and restoration server, Setting Up Share Folders and Printers, Mapping Drives, Permissions to an Account for Administrative Tasks.

In Linux:

  • Installation and command line configuration. Application package installation and Upgrade, user and group configuration, Network administration, File system management, FTP.

Desktop Domain:

  • Desktop support. (Hardware/system software/configuration) Installation, standardizes, and troubleshoots.User and Group Management, Administering Systems Security, Group policy management, Remote desktop support, TCP/IP management, User Security management, Configure network connectivity

Team Lead:

  • Teambuilding and Training, Complaint Handling & Resolution, Customer Satisfaction Enhancement, Front-End Supervision, Field Support.

Project completion details

1. ON SITE MANAGE SUPPORT [INDIAN AIR FORCE (HQ),shillong ,Meghalaya, india] Duration: August, 2012 – September 2013 Team Size: 3 Role Played: Sr. Support Head. Skills Used: Server os (server 2008 & RHEL 5) and Desktop os (Windows XP, Vista Business, Windows 7)

The Assignment involved Maintenance of more than Wipro, HP & HCL based Servers hardware with 2008 and 2003 RHEL 5 OS and 200+ Desktops having Windows XP, Vista Business, Windows 7, and with different types of printers and other peripherals. Maintain database of user’s calls and with resolution time.

2. BREAKFIX/MANAGE SUPPORT (ON SITE & REMOTE OFFICES [NUMALIGARH REFINERY LIMITED, Golaghat india] Duration: June, 2010 – August 2012 Team Size: 4 Role Played: Sr. TEAM LEADER. Skills Used: Server os (server 2008,2003 & RHEL 5) and Desktop os (Windows XP, Vista Business, Windows 7) and With different break fix skills for others peripheral.

The Assignment involved Implementation/Configuration and Maintenance of Windows server 2008,2003,Redhat Server with more than 200 Desktops and laptops having Windows XP professional ,Windows 7 operating system and different type and model of printers and other peripherals additional 50 thinclients (HCL WinBee) having RHEL 5 OS.

3. CBS migration of 36 Branches of [STATE BANK OF INDIA, Upper Assam and Nagaland reg, india] Duration: October 2009 – March 2010 Team Size: 9 Role Played: Field Project in charge (TECH). Skills Used: server 2003, Windows XP, BANKSLINK page, ORACLE Installation.

The assignment involved in 36 SBI Branches. (approx. 48 Servers (HP,HCL), 400 clients(Desktop) installation & Configuration of Core Banking System based on Windows 2000 & 2003 servers and with DHCP,ADDS configuration, Desktop configuration in various locations/branches of SBI throughout North-East. Project implemented on HCL, Dell and HP based hardware.

4. BRANCH MIGRATION AND SUPPORT [UNITED BANK OF INDIA, Upper Assam reg. india] Duration: April 2009 – August 2009 Team Size: 6 Role Played: Junior in charge. Skills Used: DOS ALMPM, Windows XP, Finacle, MS JAVA. ILINK WEB. Appreciation certificate achieve for excellent support on server and client installation in very critical situation at the time of Branch Migration (from ALMPM package to FINACLE) and the time of branch online. As well as given the Telephonic support and solution for smooth work flow on various situations.

Personal Snippets

Date of birth : 25th April 1986.

Father’s name : Dhananjoy Maji.

Sex : Male.

Marital status : Single.

Languages known : English, Hindi, Bengali, Assamese.

Nationality : Indian.

Passport Status : Valid.

Others : Qualified in First Aid.

Interest : Willing to relocate and interested to learn something new, develops Skill and Knowledge.