Antony Vijay Kumar

Work History

Work History
Sep 2015 - Present

Senior Support Engineer

Symantec
  • Managing the IT infrastructure and Customer IT Infrastructure
  • L2 support for Networking, Multiple Servers (Windows and Linux).
  • Support to LCP qualification and migration
  • Monitoring the Log collection platform. 
  • Responsible to handle customer queries / issues through Voice (International) transactions to the best of customer’s satisfaction. 
  • Necessary documentation of calls
  • Monitoring and troubleshooting network issues, email issues and web related issues
  • Networking Protocols-FTP, SMTP, HTTP, Telnet, POP3, IMAP
  • Windows and Linux Server support – The support includes troubleshooting Server issues, Configuration, Server reboots, Security management (includes recovery), Failed service restart /repair
  • Handling the Global Customer (NAM/EMEA)
Aug 2011 - Sep 2015

Support Engineer

Nokia
  • Monitoring and troubleshooting network issues, email issues and web related issues
  • Networking Protocols-FTP, SMTP, HTTP, Telnet, POP3, IMAP, NAMED
  • CentOS, Web Servers (Apache), IIS, Virtuozzo, cPanel, Plesk, PHP, MYSQL, VMware
  • Cloud Services-Virtual Desktop, Messaging Security and Load Balancing
  • SSL and Security
  • Windows and Linux Server support – The support includes troubleshooting Server issues, Configuration, Proactive monitoring through Plesk for Windows and cPanel for Linux, Server reboots, Security management (includes recovery), Failed service restart /repair
    • Working in incident management & Change Management
    • Working in SERVICE NOW – HP Service Desk 4.1
    • Working on RIM (Remote Infrastructure Management) Support
    • Installing and Provisioning new ESXi hosts and clusters.
    • Decommissioning of ESX/ESXi hosts.
    • Reboot of VMWare ESX/ESXi hosts during storage provisioning
    • Un presenting LUNs from hosts for decommissioning of VMFS & RDM datastore in VMWare environment
    • Upgrading & managing the vCenter Servers
    • vCenter folder management - Folder creation on vCenter/Datacenter.
    • Upgrading VMware tools and Virtual hardware as part of upgrade
    • Performing Virtual to Virtual (V2V) migration
    • Creating new Virtual server or modifying it resources setting as per requirement.
    • Decommission activities for Virtual Servers.
    • Possess experience in deploying the Operating system using WDS.
    • Having knowledge in Periodic update on Servers with latest security patches. 
    • Having knowledge in Physical to Virtual (P2V)