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Profile

Networking: Solid understanding of TCP/IP protocol suite, LAN switching technologies, IP addressing and subnetting, Routing Protocols (OSPF, EIGRP, BGP), IP Services (DHCP, NAT, Access Lists, FHRP, SNMP), WAN Technologies (MPLS, Frame Relay, IPSec and SSL VPNs), IDS/IPS, excellent knowledge of the entire line of Cisco Small Business products

Linux: Solid understanding of Linux system administration, experience in configuring aggregated network links, configure and perform IPv6 Troubleshooting, route IP traffic and create static routes, use firewalld and associated mechanisms such as rich rules, zones and custom rules to implement packet filtering and configure NAT, modify and set kernel runtime parameters, configure the system to authenticate with Kerberos, configure SELinux to support services and allow them to use non-standard ports, install and configure web servers such as Apache and Nginx, configure SQUID proxy, configure a caching-only DNS, configure an SMTP server, configure key-based authentication with SSH, install and configure databases such as MariaDB

Basic knowledge of Python programming, Bash scripting, Chef, Puppet, Ansible, Docker

Languages:

Italian - Native, English - Full proficiency, Spanish and Greek - Basic understanding

Avid coffee enthusiast

Work experience

Nov 2016Current

MoodleRooms LAMP Stack Administrator EMEA

MoodleRooms @ Sutherland Global Services

LAMP stack administrator for the biggest Moodle partner in the world (over 30 million end users worldwide)

Write custom SQL queries for the customer upon request, troubleshoot issues of the open source Moodle platform, assist customers with the integration of the Moodle site within their organization and assist them in troubleshooting a variety of different technologies (HTTP, SSL, Load Balancing, DNS, SMTP, MySQL, SFTP, LDAP)

Apr 2016Nov 2016

Cisco Network Consultant

Cisco @ Sutherland Global Services

Pre-requisites: CCNA Routing and Switching

Routing, switching, security, wireless and Voip troubleshooting and support for the entire line of Cisco Small Business products, reproduce customer issue in a safe, sandbox environment in order to safely troubleshoot and provide a solution minimizing the downtime of their production environment whenever possible
Technologies / Protocols supported: RADIUS/TACACS+, DHCP, STP, NAT, SNMP and Syslog Server configuration, IPSec gateway to gateway and client to gateway VPNs (IKE v1), SSL VPNs, ACLs and firewalling, SIP, 802.11 a/b/g/n/ac, Captive Portals configuration, WAF and Application Layer Gateway

Jun 2013Mar 2016

AppleCare Advisor - Italian Mac+ Department

Apple @ Teleperformance Hellas

Provide complex support to Apple customers on Apple products, systems, peripherals and software

Provide complete and appropriate technical solutions for iOS and OS X devices via phone and email.

Troubleshoot and support networking issues of the Airport line of product.

Apr 2012Jan 2013

Event Planner

Municipality of Maiori

Responsible for managing a municipality-funded budget of over 5000 Euros for the touristic summer seasons. Organization of every aspect of various cultural events in the fraction of Erchie with a ticket-based system for the main event held  that attracted over 1500 people and generated revenue for the touristic operators that participated to the initiative.

Local press coverage (in Italian):

https://www.ilvescovado.it/it/sezioni-25/cultura-eventi-spettacoli-13/10-agosto-ad-erchie-la-notte-dei-desideri-con-p-6336

http://www.dentrosalerno.it/web/2012/08/08/maiori-la-notte-dei-desideri/

Sep 2008Mar 2012

Sales Advisor (Part-Time)

Promogei

Family-owned small company. Personalized gadget sales

Education

Sep 2009Feb 2013

Bachelor of Arts

University of Salerno

Main subjects: PR, Marketing, Event management, Cinema, Theatre, Music, Art History

Sep 2003Jun 2008

High School Certificate

ITI Enrico Medi

Main subjects: Mathematics, Computer programming, Problem Solving, English, Networking

Certifications

2017Present

CCNA Security

Cisco

https://www.youracclaim.com/badges/d1f923cb-7091-4986-98ac-505fb40411a5/public_url

2016Present

CCNA Routing & Switching

Cisco

https://www.youracclaim.com/badges/4a62ec62-4642-4294-9621-46b1934cc893/public_url

Side Projects