Ready for a New International Career !

  • Industry expert: telecommunications, automotive, utilities, business and customer services, intellectual property, market research, social rating
  • Functional experience: sales, marketing, administration, customer management, retail development, CRM, franchising, logistics, ICT, systems, personnel and organization, KPIs and performance management
  • Languages: fluent in Italian, English and French - fair in German, Spanish and Dutch
  • Participate to the MBO poll on my LinkedIn profile (see link above).

Work History

Work History
Jan 2007 - Present



- Designed, planned and implemented an unprecedented research and consultancy center, with the objective of offering relevant social and consumer information to consumers and companies through the website

- Designed and implemented ALPrimoPosto, the first Italian social rating, with the objective to determine and present Italian consumer satisfaction with public and private services and products in such sectors as Health, Universities, Banks, Insurance, Autos, Public Services, Press, TV, Utilities and Malls

Jan 2001 - Jan 2006

General Manager

Enel Gas

- Responsible for developing and managing the Company balance sheet, operations and administration activities. Company mission is to manage Administration of and Contacts with Enel Gas’ (natural gas and water supply operations) two million customers all over Italy. Widespread use of Siebel, Oracle, AS400, Avaya and Office tailored applications

- Leading 400 people (300 in Customer Contact Center – 170 at outsourcers sites, 90 in Customer Administration – invoicing, cashing and credit management, and 10 in Systems, General Services, Personnel and Staff) in a vital, sportive, creative, collaborative and results oriented environment

- In 2006, presented commitment and compensation rules for the purchase of outsourcing services to the Italian Buyer Community

- In 2005, Best National Day for Institutions at annual Customer Management Day event

- In 2004, Manager ofthe Year in Customer Management from Italian CM Association

- In 2003, Champion of Enel Gas new projects on processes and systems for the industry free-market

- In 2002, hired and trained 230 people with an average University degree rating of 106/110

Jan 1992 - Jan 2001

General Manager

- Responsible for parts sales ($ 250 Mils in 2000), service operations (dealer training, quality, capacity, processes and marketing) and technical operations (product quality, homologation, warranty and customer relations)

- Leading 140 people (60 in Sales, 10 in Marketing and 70 in Technical, Warranty and Customer Relations)

- In 2001, achieved Best In Class rating in the Car Manufacturers’ Competitive Dealer Satisfaction Survey

- In 2001, achieved Best In Europe rating for Parts and Service Support in the Ford Dealer Satisfaction Surve

- In 2000, represented Ford Italia at the TV Watchdog program MiMandaRaiTre

- In 2000, achieved Best In Class rating in the Car Manufacturers’ Competitive Dealer Satisfaction Survey

- In 1999, achieved Best In Class rating in the Car Manufacturers’ Competitive Customer Satisfaction Survey

- In 1998, achieved a year-over-year parts sales growth of 9% against a decline in overall Europe

Jan 1991 - Jan 1991


European Space Agency - ESA

- Worked with existing key accounts (Michelin, Shell, Philips, etc.) and on marketing strategies towards potentiallarge large customers, developing corporate marketing and relationship management

Jan 1987 - Jan 1990


European Patent Office

- Examined patent applications and reported novelty and inventive step, working in English, French and German, while studying Spanish, Dutch and Japanese

Jan 1984 - Jan 1987

Project Manager

Telecom Italia Lab

- Coordinated the design, construction and testing of new optoelectronic components and optical fibers, co-operating with the Universities of Padua, Modena and Bari

1978 - 1983

Maitre de Salle, Reception Manager, Head of Staff, Room Service Manager, Chef Adjoint, Marketing and Sales Manager

Hotels and Restaurants


1990 - 1992

MBA Master in Business Administration

Sales, Marketing, Strategy, Company Administration