Antonio Flowers

  • Springfield Ma

Customer Service Specialist

Work History

Work History
May 2014 - Jan 2015

Specialized Service Elite Agent

Thing5
  • Account Management for Select Elite members
  • Sales Rep
  • Resolves problems by clarifying issues;
  • Researching and exploring and alternative solutions;
  • Implementing solutions;
  • Escalating unresolved problernms.
May 2013 - May 2014

Specialized Service Agent 

Thing5
  • Account management for Return members 
  • Sales Representative for La Quinta Inn&Suites
  • Escalating Customer Complaints
Jan 2013 - May 2013

General Reservation Agent

Thing5
  • Sales Representative for La Quinta Inn&Suites
  • Answering inquiries on desired information for customers 
  • Researching
  • Locating and providing information.
Jan 2012 - Sep 2013

Front Desk Representative

City Place Inn & Suites/La Quinta Inn & Suites
  • Greet, register and assign rooms to guests
  • Verify form of payment with guest 
  • Make and Confirm Reservations
  • Arrange tours, taxis or restauraunt reservations
Sep 2011 - Jan 2012

Banquet Houseman/Sales Representative

City Place Inn & Suites/La Quinta Inn & Suites
  • Maintain the cleanliness and organization of banquet rooms, hallways, storage and service areas.
  • Interview Clients for Banquet Requests.
  • Inventory for Banquet Supplies.
Jan 2010 - Aug 2011

Kitchen Manager 

Dairy Queen
  • Employment and termination decisions including interviewing and hiring.
  • Prepare all required paperwork, reports and schedules in an organized and timely manner.
  • Oversee and insure that restaurant policies on employee performance appraisals are followed and completed on a timely basis
May 2009 - Jan 2010

Cook

Dairy Queen
  • Clean food preparation areas, cooking surfaces and utensils.
  • Cook the exact number of items ordered by each customer.
  • Maintain sanitation health and safety standards.
  • Verify that prepared food meets requirements for quality and quantity. 

Education

Education
Sep 2000 - May 2004

High School Diploma

Carols City/Miami Dade Senior High

High School Diploma

Awards

  • 2014 Outstanding Agent of the year Award for Thing5
  • 2014 Customer Compliment Award for La Quinta & Suites
  • 2014 Quarterly incentive award for highest conversion for 3rd quarter for Thing5
  • 2014 Quarterly incentive for highest conversion for 4th quarter for Thing5
  • 2009 Employee of the year award for Dairy Queen.
  • 2010 Employee of the year awards for Dairy Queen.