Anton Todorov

  •  Sofia, Bulgaria
  • +359 (883) 414-735
  • anton.todorov89@gmail.com
Anton Todorov

Master of Computer Science

Work History

Work History
Apr 2015 - Present

Windows Server Build Engineer

Hewlett Packard Enterprise

▪ Perform WSB related activities for HPE's global clients through Ticketing tools, Phone, e-mail or chat as applicable; 

▪ Adhere to WSB and implementation process and guidance;

▪ Escalate requests based on customers demand or on own judgement and inform stakeholders appropriately about the status and/or blocking point;

▪ Guide, train and support requestors with their requests; 

▪ Act as a coordinator for the new and existing customers - creating, updating customer specific procedures, training and guidance related to the customer specifics for the WSB engineer, scheduling the RTP related tasks and resources;

▪ Provide mentoring for the new team members; 

▪ Escalate issues to the project team members, requester and/or other parties engaged in the BTR process as and when required;

▪ Owns the requests and should follow up till formal closure and move to production of the system; 

Creation of documentation, reporting and trend analysis;

▪ Act as a team member by providing information, analysis and recommendations in support of team efforts; 

▪ Ensure notifications to requestors are sent on time and follow-ups are happening as required; 

▪ Should be willing to participate in non-standard working-time models (e.g. shift, call availability etc...);

▪ Provide recommendations to improve the build process and procedures, and address critical issues and root cause analysis; 

▪ By actively involved in automating and improving the already established WSB processes.

Aug 2014 - Aug 2015

System Administrator

"44bit" SPLTD. 

▪  Maintenance and administration of various services and software - ESXi hosts, FreePBX servers, Exchange servers, Domain controllers, MySQL databases, Mac OS X servers, ColdFusion servers, Microsoft Office, Spam Titan, VoIP Phones, Printers and others;

▪  Daily backups and check on all vital systems;

▪  Wide range utilization of company’s internal software and hardware;

▪  OS X Server administration – Profile manager, File Sharing, Messages, FTP, Open Directory, Users, Groups, etc.;

▪  Performing hardware maintenance tasks – repairing, periodical cleaning, maintaining, soldering, etc.;

▪  Remotely troubleshooting by customer’s request – building VPN tunnels, remote controlling, installing and maintaining various software solutions on Mac computers and PCs remotely;

▪  Building a wide library of documentation, manuals and tutorials for company’s internal procedures;

▪  Computer networking – building, maintaining, supporting, troubleshooting, VPN setup, virtual networking via LogMeIn Hamachi;

▪  Logging and reporting of results and/or statuses of different duties – status, quality, quantity and other obligations;

▪  Separately independent decisions, time planning, frequent supplies check, etc. 

Jun 2010 - Oct 2013

Kitchen Assistant, Head Preparation Cook - summer WAT participant

Al Johnson's Swedish Restaurant & Butik, INC.

▪ Directly supervising and monitoring the performance and the course of operations with
strict restrictions; 

▪ Keeping the area orderly retracted; 

▪ Leading a team to achieve current tasks within tight deadlines; 

▪ Wide range utilization of company's internal software, hardware, documentation and assets; 

▪ Performing hardware maintenance tasks - repairing, periodical cleaning etc.;

▪ Managing a library of documentation and manuals for company's internal procedures;

▪ Taking separately independent decisions, time management and daily planning; 

▪ Organizational skills - supplies checking, planning, scheduling, coordinating etc. 

Jul 2013 - Oct 2013

Hospitality and Catering Service Assistant - summer WAT participant 

Double J, INC.

▪ Directly supervising and monitoring the performance and the course of operations with
strict restrictions;
▪ Provides assistance and support to the staff in anticipating and fulfilling guests’ requests;
▪ Keeping the areas orderly retracted;
▪ Leading a team to achieve current tasks within tight deadlines;
▪ Performing hardware maintenance tasks – repairing, periodical cleaning etc.;
▪ Managing a library of documentation and manuals for company’s internal procedures;
▪ Separately independent decisions making, time planning etc.;
▪ Ensuring that the assigned work stations are clean, sanitized, organized and are stocked
with all needed supplies;
▪ Providing a friendly, efficient and courteous service to the guests;
▪ Following the company's internal standards - wearing uniforms on daily basis, proper knowledge in handling of all operation equipment, etc.

▪ Following procedures with the strict restrictions of the operations

Jun 2009 - Sep 2012

Hospitality and Catering Service Assistant - summer WAT participant

Little Bit Of Sicily, INC. 

▪  Directly supervising the performance of operations with strict restrictions;

▪  Provides assistance to the staff in anticipating and fulfilling guests’ requests;

▪  Performing hardware maintenance tasks – repairing, periodical check-up etc.;

▪  Separately independent decisions making, time planning etc.;

▪  Ensuring that the assigned work stations are clean, sanitized, organized and are stocked with all needed supplies;

▪ Keeping the areas orderly retracted;

▪  Providing a friendly, efficient and courteous service to the guests;

▪Following the company's internal standards - wearing uniforms on daily basis, keeping the suited atmosphere of the workplace etc.

▪ Following procedures with the strict restrictions of the operations

Jul 2010 - Oct 2010

Hospitality Service Assistant - summer WAT participant

The Yacht Club At Sister Bay Condominium Association, INC.

▪ Leadership and decision making;
▪ Providing an efficient and comprehensive service;
▪ Proactive reporting of all Health and Safety issues;
▪ Daily check, setup and/or adjust depending on the daily requirements.

Jun 2009 - Oct 2009

Hospitality Service Assistant - summer WAT participant

The Pheasant Park Condominium Master Association, INC.

▪ Providing an efficient and comprehensive service;
▪ Proactive reporting of all Health and Safety issues;
▪ Daily check, setup and/or adjust depending on the daily requirements.

Apr 2007 - Feb 2009

Computer Hardware and Software Technician - Intern

"Aquatrade" LTD.

▪  Installing and maintaining hardware systems, software and / or additional items;

▪  Maintaining and / or repairing equipment – troubleshooting and fixing a variety of hardware and software issues;

▪  Assembling new computer configurations;

▪  Troubleshooting and fixing various laptop and electronics issues;

▪  Soldering and dexterity with computer components;

▪  Setting up computer security measures;

▪  Designing, building / installing, configuring and operating with computer networks;

▪  Designing, installing and operating with video controlling systems. 

Apr 2005 - May 2007

Computer Hardware and Software Technician - Intern

"Border" LTD.

▪  Installing and maintaining hardware systems, software and / or additional items;

▪  Maintaining and / or repairing equipment – troubleshooting and fixing a variety of hardware and software issues;

▪  Assembling new computer configurations;

▪  Refill and maintain laser and inkjet printer cartridges;

▪  Troubleshooting and fixing various laptop and electronics issues;

▪  Building / installing, configuring and operating with computer networks. 

Education

Education

Certifications

Certifications
May 2015 - Jul 2015

International English Language Testing System - IELTS

British Council - Branch Bulgaria

An international standardized test of English language proficiency for non-native English language speakers. It is jointly managed by the British Council, IDP: IELTS Australia and Cambridge English Language Assessment

Mar 2006 - Apr 2006

Certificate for Computer Literacy

European Software Institute - Technalia

Basic computer literacy certification course which emphasized on the Internet information systems and Microsoft Office packet. 

Skills

Skills

Foreign language - English

Fluent English, Reading and Understanding Russian

Organizational skills

Great leadership skills gained thru the student exchange experiences and in taking a part of various projects.

Communication skills

Good communication skills gained through my experience as person responsible for taking customer requests in computer based company.

Computer skills

▪  Operating systems: Mac OS X, Windows, Linux, FreeBSD, iOS, etc.; 

▪  Microsoft Windows 98, ME, XP, Vista, 7, 8, 8.1, 2000, 2003, 2008 /R2, 2012 /R2

▪  Microsoft Office 2003, 2007, 2010, 2013, Office for Mac 2011, Office 2016 for Mac

▪  Anti-Virus and Spyware software - Norton, NOD32, Kaspersky, Avira, AVG, etc.; 

▪  Network systems setup - Cisco Systems, Routers, Switches, PoE switches, etc.;

▪  Computer monitoring software - Everest, AIDA, cpuz, etc. 

Job-related skills

▪  Well developed skills with hand tools, measuring equipment;

▪  Developed soft skills;

▪  Very careful with sensitive electronics, components, etc. and good soldering skills;

▪  Experience with micro controller development boards;

▪  Experience with troubleshooting almost any kind of consumer electronics;

▪  Experience with programming Twido industrial controllers (PLC). 

Driving License

Yes, B and M

Other skills

▪  Experience with various low voltage consumer electronics;

▪  Experience with high voltage (220 / 110) consumer appliances;

▪  Perseverance and motivation with positive attitude;

▪  Willingness to learn;

▪  Excellent communication, leadership and teamwork skills;

▪  Ability to work in a multicultural environment;

▪  Nimble and receptive in sports;

▪  Negotiation and persuasion skills;

▪  Problem solving skills;

▪  Organizational skills;

▪  Ability to work under pressure;

▪ Ability to pro-actively learn new technologies, processes and programs;

▪ Ability to pro-actively search for solutions from knowledge bases, support documentation and other information; 

▪  Instructive and advice skills;

▪  Self-reliance and self-control skills;

▪  Initiative and pro-activity skills;

▪  Flexibility, dexterity, numeracy, confidence, interpersonal skills;

▪  Business acumen skills;

▪  Time management and action planning skills;

▪  Health & safety knowledge base skills;

▪ Good analytical skills; 

▪   Commercial awareness.