Technical Support Specialist
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
- Accurately process and record call transactions using a computer and designated tracking software;
- Problem-solving using leading cloud platform solutions, redirecting problems to appropriate stakeholders ;
- Data harmonization from appropriate clinical source systems, and real-time insights delivery for optimum trial performance.