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Work experience

Oct 2012Present

Business Analyst

Tata Consultancy services

Lead Business Analyst and Data Migration Consultant for a Transformation Project at Members Equity Bank.

  • Develop and manage the Data Migration strategy and solution to cater for legacy Loans, Accounts, Deposits and Customers to be moved into T-24.
  • Working with the business stakeholders to understand the legacy systems, their needs, concerns and the environment that they operate in.
  • Requirements analysis, planning and monitoring to determine the relevant stakeholders, select appropriate techniques and processes to manage the data migration requirements and constant assessment of progress
  • Identify the risks associated with the proposed solution as well as the alternatives for risk mitigation
  • Documentation of the approach and specification documents for the migration.
  • Responsible for managing stakeholders and conflicts, that may arise while soliciting requirements.
  • Planning the trial migrations, cutover and reconciliation approach.
Jun 2008Sep 2012

Business Analyst

Tata Consultancy Services

Business Analyst for the development and customization of a Global Wealth Management Platform for SEI Investments - one of the leading Investment and IT firms.

  • Part of the pilot team of BA’s for the Portfolio and Accounting Services, Transaction Services and Off-cycle Teams that were critical to the Global Wealth Management Platform.
  • Worked with the business stakeholders for the requirements and gap analysis between the existing and required functionalities, of the various components on the wealth management platform.
  • Owner of the Securities Administration, Corporate Actions and Payments Modules for the track.
  • Responsible for the Induction & Training of New BA’s for the Off-cycle team

Business Analystat the Global Support Center for TCS-FS, July 2008 –February 2009

  • Key member of a team providing support for TCS BANCS
  • Reviewing the defects reported by the client and providing functional knowledge to the technical team so as to help them resolve issues.
  • Work on ‘Change Management Requests’ for the client i.e. customized changes provided for the product.
  • Guiding the Technical team in the Construction Phase.
Jul 2005Dec 2006

Customer Service Associate

Firstsource Solutions
  • Assisted the internal marketing team to generate leads
  • Working with the local sales team for improving sales
  • Responding to customer queries, and contacting them through e-mails, letters.
  • Received an award as the SLA (Service Level Acceptance) topper for achieving top scores in all parameters consistently