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A innovative and strategic thinker with an exceptional ability to simplify complexity, offering implementation experience and an advanced project management education, seeking to leverage operations knowledge and technical background in delivering resourceful solutions for a forward-thinking organization.


Aug 2008Aug 2010


Winthrop University
May 2001May 2005


Winston Salem State University

Work experience

May 2010Present

Implementation Associate – Business Process & Procedures Group

Wells Fargo

Review processes and redesign procedures with inefficient or costly practices.• Conducted end-to-end process evaluation of Back Shop Offices by interviewing subject matter experts, generated $945,000 in yearly savings, reducing facilities from 3 to 1 and support resources from 31 to 10. • Condensed electronic mailbox requests backlog by developing a Formal Roles and Responsibility Document, Service Level Agreement, Future State Process Map, and a web based FirstForm to submit requests which cut requests by 90% in 45 days.• Implemented a Gatekeeper process assigning team members to projects and requests reducing 2 support resources. • Facilitate weekly status meetings reviewing and validating work request spreadsheets, providing updates, documenting feedback, and publishing bulletins to create awareness of new processes and procedure changes.  
Aug 2009May 2010

Project Manager – Process Improvement Design & Innovation Team

Wells Fargo

Led and supported project releases, upgrades and implementation of new systems. • Facilitated weekly meetings of 15-20 individuals resolving action items, managing agenda items, and capturing feedback to transition Merchant Exchange Machine procedures from Funmail to InfoSource knowledge tool.• Reviewed FSDs and BRDs to create, edit procedures and publish communications for system updates.• Direct meetings ensuring procedures, training, and communications were developed for PEGASIS system enhancementsallowing bankers to increase sales and provide better maintenance capabilities to customers.• Created communications and training material to deploy the Insurance Repair Check website allowing bankers to eliminate delays on signature approvals for disbursement of insurance checks to customers.

May 2007Aug 2009

Business Systems Analyst – Business Documentation Group

Wachovia Bank

Supported Credit Card Operations Team by reviewing and improving critical processes. • Led the Credit Card Welcome Kit end-to-end process evaluation by mapping a formal approval process and implementing Harvest, an automated process approval tool which led to a 30% call volume reduction.• Reviewed processes and provided recommendations for improvements using Six Sigma tools: Process Maps, FMEA and SIPOC Charts.

May 2005May 2007

Management Analyst – IT & Human Resources Information Systems Division

National Aeronautics & Space Administration (NASA)

Led IT initiatives in support of establishing the NASA Shared Services Center (NSSC). • Implemented the NSSC web portal, led process mapping sessions, managed the helpdesk, transitioned lines of business, trained staff, developed Service Level Agreements, selected vendors and created a Continuity of Operations Plan.


Web Editing
Business Communications
Process Mapping
Business Process
Technical Writing
Process Improvement
Project Management


Aug 2008Aug 2008

Six Sigma Green Belt

Central Piedmont Community College