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Currently waiting on position to finish training in the cardiovascular modality of health care. The majority of my experience comes in the arena of field technician work for a wide variety of technologies. Ranging from the complex of an electromechanical signaling system to the mundane aspects of call center support while helping end users of PC products fix their computers for business use.

Work experience

Oct 2007Apr 2008

Technical Support Professional (DCSE Certified)

Stream International
Assisted small business customers with troubleshooting of Dell computers. Processed maintenance calls for dispatch of parts and activities of on-site repair technicians. Certified in Dell Latitude and Optiplex business systems for end user troubleshooting. Duties included operating system reinstalls, diagnosing spyware and virus intrusion. Ability to interact with customers to reach a solution to bring systems back to operational use after exhausting all possible troubleshooting techniques via the phone system. Transferred other Dell customers to proper ques for immediate assistance.
Sep 2000Aug 2003

Field Technician


Duties included performing installation, maintenance and 3G system upgrades of over 145 RBS 2102 series cabinets in the Gainesville, Florida market. During optimization of network I used Andrew Invex equipment to perform drive testing of assigned network to ensure call quality and detect and prevent RF degradation of sites. Extensive experience in all MS Windows products and hardware troubleshooting for network buildout.

Jun 1997Sep 2000

Signal Maintainer Test

NJ Transit

Assigned to various sites within the state to perform preventative maintenance, construction and testing of commuter railroad signal devices. This position required using Federal Railroad Administration testing procedures to provide a safe signaling system for the railroad infrastructure. I performed maintenance on these devices with a wide array of testing devices, power tools, and hand tools.




Central Florida Institute


Jul 2009Jul 2011

ACLS For Healthcare Provider

Aug 2008Aug 2010

BLS For Healthcare Provider