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A highly motivated, ITIL qualified Head of IT with a strong technical background. Effective in managing global teams and accustomed to fast-paced environments where meeting deadlines is a priority and managing multiple projects simultaneously is critical. Possesses an outgoing personality and deals well with people of all levels. Travelled and worked in different countries in Europe, North America and the Asia Pacific region.

Work experience

Apr 2007Present

Head of IT Operations

Virgin Holidays

Virgin Holidays is a highly successful package holiday company specialising in the long haul market.

  • Head of IT Operations responsible for the IT infrastructure and operational support teams.
  • Management of a £2m IT operational budget.
  • Required to shape and implement IT strategy including infrastructure, hosting and outsource options.
  • Supplier management including offshore partners.
  • Responsible for defining, managing and reporting IT service levels.


  • Successfully delivered several major IT projects including integration of new acquisition, new passenger lounge at Gatwick airport, launch of new premium brand business, roll-out of 8 retail stores and upgrade of core network.
  • Stabilized an aging and unreliable IT infrastructure through sound tactical and strategic investment.
  • Structured and recruited high performing IT support teams.
  • Defined and implemented wide area network strategy.
  • Implemented virtualisation as a way of reducing IT overheads and improving server availability.
  • Delivered solid, cost effective IT performance through peak trading periods by detailed analysis and planning. 
Dec 2006Mar 2007

IT Manager

Varian Medical Systems

Varian Medical Systems is the world leader in the design and manufacture of equipment and software for treating cancer with radiation therapy.

  • Management of the UK data centre and European support team.
  • Management of enterprise IT projects.
  • Technical architect for global enterprise systems including Active Directory and Exchange 2003.
  • Responsible for keeping up with technical developments and ensuring the continual development of the European IT infrastructure.
  • Involved in business continuity planning for global IT systems.
  • Key member of Exchange 2007 design team.
Jun 2002Nov 2006

Global Messaging Services Manager

CP Ships

CP Ships is one of the world’s leading container shipping companies. Its principle markets are Trans Atlantic, Australasia, Latin America and Asia.

  • Global Messaging Services Manager and senior messaging specialist.
  • Management of a 10 person team distributed across 5 countries.
  • Responsible for the design, implementation and support of global messaging infrastructure (6000 users).
  • Member of CP Ships Enterprise Architecture Community. 
  • Responsible for hardware and software budgets affecting the messaging infrastructure. 
  • Responsible for keeping up with technical developments and ensuring the continual development of the messaging systems.
  • Escalation point for all global Exchange 2003 and messaging issues.
  • Required to cost project proposals including return on investment calculations.
  • Involved in business continuity planning for global IT systems.
  • Management of messaging related projects. 


  • Technical lead in successful global Exchange 5.5 to Exchange 2003 migration.
  • Technical lead in successful global deployment of MailSweeper content management/message security system.
  • Implemented Exchange 2003 in a clustered environment utilising storage area networks.
  • Utilised Windows Network Load Balancing for clustering Exchange front-end servers to provide high availability and load balancing.
  • Designed and implemented Exchange storage requirements on HP and EMC SANs.
  • Deployed Blackberry Enterprise Servers in Europe and North America supporting 270 devices.
  • Implemented additional Exchange 2003 features including Outlook Web Access, HTTP-RPC and ActiveSync.
  • Planned and implemented global consolidation of multiple Exchange 5.5 organisations.
  • Successfully deployed Microsoft Operations Manager 2005 to monitor European Messaging servers.
  • Implemented Windows Sharepoint Services as global repository of Messaging documentation and information.
  • Migrated Exchange backup strategy from Veritas BackupExec to Veritas NetBackup.
  • Piloted Exchange 2007 beta 2 in a global environment running Windows 2003 R2 Active Directory.