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Anthony Smith II

4480 East Outer Drive

Summary

Achievement driven Customer Service Specialist with 6+ years’ experience in providing exceptional service to customers by accurately handling customer funds and processing transactions using the POS system. Committed to remain constantly aware of customer activity to ensure a safe and secure shopping environment. Excellent communication, problem solving and time management skills along with prior cash handling experience. Trained in different sub-fields of Customer Service industry.

Work History

Oct 2013Nov 2015

Sales & Marketing Consultant

Rise With The Sun Associates

My abilities included promptly answering Inbound calls. Assisting customers getting membership  benefits and rewards. Processing merchandise orders via phone or websites. I provided cost estimates with accurate timelines of product availability while being very proficient with data entry.
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Sep 2008Oct 2013

Entry Level Customer Service Training Professional/Traveling Representative

Product Development  Corp LLC 

Educated teams to facilitate customers needs and concerns. Coordinated set up and implementation of routes and scheduling. Organized transportation and lodging for special assignments.  Worked efficiently with minimal supervision. Worked we under pressure displaying excellent problem solving and negotiating skills.

Oct 2003Sep 2008

Call Center Specialist

Kodesh Transportation

Answered multiple calls simultaneously on a switchboard. Scheduled appointments in a professional and courteous manner. Listened carefully and worked in an organized manner. Utilized my map reading skills, and directing drivers to locations safely. I also have experience inputting and retrieving information from databases. 

Mar 1999Sep 2003

Quality Service Representive

Avid Communications LLC

Cultivated a sense of cooperation and a shared commitment to the provision of quality service. Demonstrated good judgment and reliability. Displayed exemplary time management skills with an ability to multitask within a fast paced environment. Compiled accurate daily and weekly department service log and delivery reports in a timely manner meeting the required deadlines.

Mar 1995Sep 1999

Customer Service and Printer Helper

American Speedy Printing 

Conducted cost analysis to always give our clients competitive quotes and prices. Consulted clients on project development regarding the printing and production process. Coordinated and facilitated the projects requirements in a timely manner. Assisted with assembling  booklet orders and packaged bulk orders.

Education

Jun 1994Jun 1996

Wayne State University

Liberal Arts

Aug 1990Jun 1994

Diploma

Edwin Denby High School
College Prepratory

Skills

Communication Skills

• Greeting customers and assist them in finding the merchandise
• Create appealing visual displays of products to be sold
• Upsell products to meet sales targets utilizing referral base and strong customer relationships
• Arrange products or merchandise to their respective areas
• Replenish stock and clean work area

Additional Skills

• Aware of current sales trends and developments in local market
• Good organizational and time management skills
• Exceptional interpersonal and communication skills
• Results driven approach

Time Management

• Engage customers in order to provide to them what they need in terms of product and quality services
• Promote brands when instructed
• Process transactions in a time efficient manner
• Setting project goals and meeting objectives in a timely fashion
• Scheduling break time ensuring deadlines were kept
• Lowering office stress while building a reputation for results