• Detroit Michigan 48234

Anthony Smith II

4480 East Outer Drive


Achievement driven Customer Service Specialist with 6+ years’ experience in providing exceptional service to customers by accurately handling customer funds and processing transactions using the POS system. Committed to remain constantly aware of customer activity to ensure a safe and secure shopping environment. Excellent communication, problem solving and time management skills along with prior cash handling experience. Trained in different sub-fields of Customer Service industry.

Work History

Work experience

Sales & Marketing Consultant

Oct 2013 - Nov 2015
Rise With The Sun Associates

My abilities included promptly answering Inbound calls. Assisting customers getting membership  benefits and rewards. Processing merchandise orders via phone or websites. I provided cost estimates with accurate timelines of product availability while being very proficient with data entry.

Entry Level Customer Service Training Professional/Traveling Representative

Sep 2008 - Oct 2013
Product Development  Corp LLC 

Educated teams to facilitate customers needs and concerns. Coordinated set up and implementation of routes and scheduling. Organized transportation and lodging for special assignments.  Worked efficiently with minimal supervision. Worked we under pressure displaying excellent problem solving and negotiating skills.

Call Center Specialist

Oct 2003 - Sep 2008
Kodesh Transportation

Answered multiple calls simultaneously on a switchboard. Scheduled appointments in a professional and courteous manner. Listened carefully and worked in an organized manner. Utilized my map reading skills, and directing drivers to locations safely. I also have experience inputting and retrieving information from databases. 

Quality Service Representive

Mar 1999 - Sep 2003
Avid Communications LLC

Cultivated a sense of cooperation and a shared commitment to the provision of quality service. Demonstrated good judgment and reliability. Displayed exemplary time management skills with an ability to multitask within a fast paced environment. Compiled accurate daily and weekly department service log and delivery reports in a timely manner meeting the required deadlines.

Customer Service and Printer Helper

Mar 1995 - Sep 1999
American Speedy Printing 

Conducted cost analysis to always give our clients competitive quotes and prices. Consulted clients on project development regarding the printing and production process. Coordinated and facilitated the projects requirements in a timely manner. Assisted with assembling  booklet orders and packaged bulk orders.



Jun 1994 - Jun 1996
Wayne State University

Liberal Arts


Aug 1990 - Jun 1994
Edwin Denby High School
College Prepratory



Communication Skills

• Greeting customers and assist them in finding the merchandise
• Create appealing visual displays of products to be sold
• Upsell products to meet sales targets utilizing referral base and strong customer relationships
• Arrange products or merchandise to their respective areas
• Replenish stock and clean work area

Additional Skills

• Aware of current sales trends and developments in local market
• Good organizational and time management skills
• Exceptional interpersonal and communication skills
• Results driven approach

Time Management

• Engage customers in order to provide to them what they need in terms of product and quality services
• Promote brands when instructed
• Process transactions in a time efficient manner
• Setting project goals and meeting objectives in a timely fashion
• Scheduling break time ensuring deadlines were kept
• Lowering office stress while building a reputation for results