Download PDF

Anthony Glass

Support Specialist | Technology Enthusiast


Expertise in educational, technical, and support solutions for the public and private sector including Department of Defense and Private For-Profit Education. Responsible for building, managing, and supporting client relationships for technology and support based solutions. Implemented market research techniques to gain insight into industry trends and advised clients on potential outcomes and opportunities to ensure accurate and timely decision making. Matched needs of client to relevant features and presented benefits of the educational program or technology solution.

Work experience

Bridgepoint Education

Jul 2014Present

Student Inquiry Coordinator

  • Manage a high-volume workload within a deadline-driven environment. Handled an average of 500 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
  • Use strong communication skills to assess and de-escalate student interactions as well as empathize with unique student situations.
  • Interpret and communicate university policies and procedures accurately.
  • Follow procedures, scripts and marketing efforts to meet the expected results while ensuring an exceptional experience for the student.
  • Maintain compliance with all internal and external regulatory policies and procedures. 
  • Develop rapport and constructive working relationships with all internal and external customers.
  • Management of student information system data integrity and security.
  • Understand and support the university's mission and total enrollment objectives.
  • Participate as a member of the "Creative Board" to plan and facilitate division gatherings and events.

Ashford University

Dec 2010Mar 2013

Enrollment Advisor/Admissions Counselor

  • Counseled prospective applicants on the admissions process and opportunities with the university.
  • Conducted pre-admissions student interviews to help determine admissibility, motivation, support system, current situation, and desired outcomes.
  • Set student expectations for use of effective communication, time management, and accountability practices.
  • Trained active students to use the online classroom and resources.
  • Supported and encouraged student progression through effective use of motivation, coaching, positivity, and relationship building.
  • Tracked student progression and helped facilitate communication with other student facing and non-student facing departments to ensure best in class student service.
  • Became the lead "go-to" person for new reps and particularly challenging calls as one of the teams primary mentors/trainers of  new employees.
  • Created and maintained excel spreadsheets to track metrics and trained immediate supervisor and department head regarding their usage.

Kelar Pacific, LLC

Nov 2008Dec 2010

Business Development Account Executive

  • Identified and qualified opportunities for sales executives, consultants, and other team members.
  • Advised partners and clients on current industry trends and long term opportunities.
  • Worked closely with department heads to gather information for proposals and contracts.
  • Worked closely with clients to ensure all support and training needs were met.
  • Worked in cross functional teams to identify strategies for new business growth and to ensure current account retention.
  • Consulted with potential business partners to identify mutually beneficial contracting opportunities.
  • Developed solutions for current clients to solve specific business needs and address current market trends.

U.S. CAD Inc

Mar 2007Sep 2008

Territory Account Manager

  • Educated civil engineers on impending design shift in civil engineering to intelligent 3D modeling.
  • Performed consultations  with current and future clients to understand their business structure and help solve specific business needs.
  • Collaborated with key internal team members to develop solutions for underserved market segments.
  • Attained highest vertical sales percentage of all team members (2007).
  • Worked with team engineers to tailor support solutions for clients.

DLT Solutions

Sep 2004Mar 2007

Federal Account Representative / Sales Associate

  • Grew revenue more than 40% in first year and consistently improved revenue year over year.
  • Responsible for growing active customer base.
  • Collaborated with team members to create proposals for prospective clients.
  • Explored new business and partnering opportunities via federal acquisition websites.
  • Researched opportunities to identify involvement of key stakeholders.
  • Built and maintained an opportunities pipeline to identify, track and close prospects.
  • Researched RFP/RFQ scope of work and matched requirements to relevant software features.
  • Made at least 60 outbound calls per day for prospecting and account management.
  • Collaborated with Autodesk account managers, resellers, and technical staff to facilitate and implement business plans.
  • Trained and mentored new employees on best practices, industry knowledge, & historical account data.
  • Collaborated with marketing department to identify products and services that address emerging industry trends.


James Madison University

May 2004

B.B.A. Computer Information Systems (CIS)

The CIS program focuses on the development and management of information systems in a business environment. Students develop the technical skills and organizational insights required to analyze, design, implement and administer information systems. The CIS curriculum includes hands-on projects, laboratory exercises, case analysis and business simulations to build strong technical and analytical skills, effective oral and written communication skills, and the ability to work independently and in team-oriented environments.


Customer Service -  Expert
Active Listener/Solutions Provider
MS Office -  Advanced

Basic spreadsheet modeling and data manipulation

Google Docs - Advanced
HTML5/CSS3 - Beginner/Intermediate

Other Technologies Used

CRM: Sales Force, ACT!, Podio, Talisma
Support: Team Viewer, Sharepoint

Data: SQL, Excel, Tableau, SSRS, MS Access

Hobbies & Interests

Hobbies: Basketball, Cooking, & Web Design.
Interests: College Basketball, Hip-Hop, & Ethnic Foods.