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Summary

Innovative industry professional with a career focused on luxury & lifestyle brand venue openings. Consistently able to deliver achievements in guest satisfaction and cost reduction by drawing from a diverse range of operations, project management, and events marketing experience.

Work experience

May 2019Current

General Manager

Paloma, Hotel Hendricks - New York, NY

Opening manager for new construction 200 room hotel featuring 4 food and beverage revenue centers. Responsible for all initial systems set ups, hiring of over 100 management and hourly level employees and day to day operations

  • Ran under budget for both staffing and cost to open in first quarter of business
  • Expanded role to cover additional revenue center business through opening transitional period
  • Pre instal and live management of all POS and database programs
  • Developed online presence, managing project between PR, Social Media and Web Development teams

Feb 2017May 2019

General Manager

The Spaniard - New York, NY

Managed opening operations for modern gastro-pub and bar, focused on volume, classic cocktail bar program and updated American menu.  Developed all systems set up, staff training and execution. 

  • Responsible for operations oversight, accounts and systems including brunch, lunch, dinner and late night service. Ground up staff training and execution of all processes grossing above plan for all service periods
  • Instituted reservation and booking program with traceable sales increases and nightly growth 10% in first quarter and greater than 20% in second quarter sustained through first year of business.  Provided new-to-group metrics for targeted sales growth. 
  • Created events program. Focused on target marketing with sustained execution of 10+ events per week. Responsible for all event marketing campaigns, collateral, trade shows and execution. Large cap trade shows including Bizbash, NYCares, NYC Burgerbash
  • Initial setup and integrations of all 3rd party accounting and POS systems 

Best of 2017 from The Infatuation, Architectural Digest, and Bloomberg

Sep 2015Jan 2017

Director of Operations

Sisters and Brothers - Seattle, WA

Opened multi-unit fast casual dining restaurant group focused on developing and packaging systems for rapid expansion of additional units within first year of operation. 

  • Project manager from proof of concept through capitalization and opening. Exceeded goal of pre-revenue to operational in 6 months. Responsible for all beverage operations and cost control, reporting directly to owners
  • Created all menus, budgets, accounting , profit and loss statements and projections with over $1.1 million gross sales per unit. Immediate roll out of additional units in 2017, 2018 and 2019 with reduction in both cost to open and operate over distributed teams
  • Set up and install of all POS and web based reservations and delivery systems; successfully expanded additional revenue streams beyond initial project scope 
  • Developed bar program focused on training in both classic and specialty cocktails at volume. Worked closely with individual head bartenders to manage pour cost and inventory levels
  • Managed communications including press releases, local media channels (print, TV and online) and national (TV, online) engagements and social media presence across all common platforms
  • Developed and managed all vendor and outside account relationships

Seattle's best new restaurants in 2016 Seattle Magazine, Eater, and Seattle Times.

Aug 2014Sep 2015

Director of Hospitality

GLG-Gerson Lehrman Group - New York, NY

Director of Gerson Lehrman Group's integrated high volume event space business model and meeting facilities focused on executive, corporate and client meetings . Created corporate hospitality program, emphasizing cross channel communication and branded experience.

  • Established all budgets, opening protocols, service formats, style guides, floor and menu plans for multiple locations and kitchens.  Rapidly scaled business in the first quarter to accommodate 12 distinct events products with booking rate 150% over initial estimate
  • Developed multiple vendor accounts and contracts on an annual operating budget in excess of $1 million. Reduced individual event expenses by 30% below initial cost to run in first 6 months of operation
  • Directed all operations for over 750 annual events with weekly schedule of 20-25 event products and an average combined attendance of 300-400.  Produced all marketing documents with EM team. 
Sep 2013Jul 2014

Service Director

The Metric Group - Monarch Room & Gilded Lily - New York, NY

Opening management for 30,000 sq ft, multilevel with 6 separate revenue centers; 220 seat Fresh Market American restaurant, raw bar, 4 private dining facilities, 300 person bar, lounge and event facility. Combined reservations over 1,200 per day.

  • Responsible for $18 million opening Budget.  Talent recruitment and hiring for 150+ front of house and management team.  All pre-opening operating procedures, standards of service and licensing information. Developed and led all front of house training programs and SOP's
  • Created targeted marketing campaign focused on new lifestyle and luxury client acquisition.  Tracked directly attributable gains with gross annual value estimated between $500,000 - $750,000 
  • Integrated all reservation booking and guest database systems.  Directly managed booking agents, promoters and events coordinators with a regular schedule of 25 - 30 discrete events per week 

Winner of NY Magazine's Best Nightlife of 2014

Jan 2007Jun 2013

Assistant General Manager

The Waverly Inn - New York, NY

Opening management team for 150 seat, fine dining venue with bar and private event space.  Focused on high profile client list. Expanded responsibilities through tenure to manage all front of house operations.

  • Managed HR, scheduling, review for front of house staff. Budgets and venue operation, reported directly to owners
  • Coordinated all managers, back of house , third party events planners, and reservations. Responsible for all guest relations, publicists, security teams, notable guest and guest lists of over 300 bookings per day
  • Beverage director, beer and craft cocktail service program. Responsible for all P&L, ordering, menu creation, service training and tastings

Multiple winner of NY Times, NY Magazine, Time Out NYC, Michelin Review and Travel and Leisure awards. Cocktails featured in NY Times, Travel & Leisure, Time Out 

Consulting Experience

Casa Nela - Rosemary's New York, NY

The Sandpiper Group - Super Linda New York, NY

Bedlam - New York, NY

Skills

Database & Reservation Systems

Excel & Office Suite, Opentable, Sevenrooms, Resy, Guestbridge, Tripleseat, Reserve, Event Booker

Reporting & POS Systems

Micros, Avero, Dinerware, Chefsheet, Peoplesoft, Event Pro, Caterease, Breadcrumb, Aloha, Square, Touchbistro, Salido, Restaurant 365, Xtrachef, Toast, Symphony, Opera

CRM and Email Marketing Programs

Salesforce, Constant Contact, SugarCRM, Survey Monkey

Operations Certificates

NY Food Handlers Certification, TIPS Certification, Drinkwell Certification

Venue Social Media Management & Engagement 

Twitter, Instagram, Facebook, Yelp, Google, Google Business, Eater, Pinterest, TripAdvisor, Resy, Kapow, Sixplus, Seated, Giltcity

Education

B.Sc

Northeastern University

BS Biology

M.S

Northeastern University

MS Bio-medical Science