General Manager of Hospitality
Sep 2014 - Aug 2015
GLG-Gerson Lehrman Group
— Initial Director of Gerson Lehrman Group's in house event and meeting facilities focused on connecting executive, C-suite and VIP industry experts. Elevated the client experience within the integrated event space business model and all aspects of their corporate hospitality program, emphasizing effective cross channel communication and seamless branded guest experience.
- Established all opening protocols, service formats, style guides, floor and menu plans for multiple locations and kitchens. Rapidly scaled business in the first quarter of operation to accommodate 12 distinct events products and a booking rate 50% over initial estimate, ahead of schedule.
- Developed multiple vendor accounts and contracts on an annual operating budget in excess of $1 million. Reduced individual event expenses by 30% below initial cost to run in first 6 months of operation.
- Fully managed over 750 events from concept to execution with regular weekly schedule of 20-25 event products and an average attendance of 300-400. Directed all staffing and operations teams, produced all event documents and plans with events marketing team.
- Led development of custom online booking and resource management application. Streamlined approval process from days to hours for average requests.