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Work experience

Mar 2004Present

Master Diagnostician

Venkee Network Security
Master Diagnostician Everett, Massachusetts United States Diagnose escalated subcontracts in a timely manner Provide details case analysis & chain of custody reports Email, phone, remote, and on-site diagnostic and repair support Provide 3rd party support to contractors & sub-contractors
Nov 2011Dec 2012

Technical Support Engineer

Sophos
Burlington, Massachusetts United States Technical Support Engineer Front-line & Escalations support to Enterprise customers Technical trainer/KB article writer Email, Phone, and Remote support Geek Squad Burlington, Massachusetts United States
Nov 2010Nov 2011

Counter Intelligence Agent

Geek Squad
Counter Intelligence Agent Computer Repair and Re-purpose Operating System and Network Support Client-facing support and troubleshooting
Feb 2008Mar 2010

Information Technology Administrator & Multimedia Logistics Coordinator

Salvation Army
Brockton, MA United States Information Technology Administrator & Multimedia Logistics Coordinator IT Research Network Management & Repair Regional Logistic Coordinator of Retail Hardware and Multimedia
Jun 2004Aug 2004

Web Designer

Avid Technologies Tewksbury, MA United States
Web Design Intern Designed. NET framework applications for streamlining custom web solutions Performed basic HTML4 web design with basic JavaScript

Education

2009

MASSASOIT COMMUNITY COLLEGE

Skills

A+ Certified

Vendor Neutral Industry Standard certified in troubleshooting and repairing PC Software and Hardware.