• Everett MA

Anthony Alicea

Work History

Work History

Master Diagnostician

Mar 2004 - Present
Venkee Network Security
Master Diagnostician Everett, Massachusetts United States Diagnose escalated subcontracts in a timely manner Provide details case analysis & chain of custody reports Email, phone, remote, and on-site diagnostic and repair support Provide 3rd party support to contractors & sub-contractors

Technical Support Engineer

Nov 2011 - Dec 2012
Sophos
Burlington, Massachusetts United States Technical Support Engineer Front-line & Escalations support to Enterprise customers Technical trainer/KB article writer Email, Phone, and Remote support Geek Squad Burlington, Massachusetts United States

Counter Intelligence Agent

Nov 2010 - Nov 2011
Geek Squad
Counter Intelligence Agent Computer Repair and Re-purpose Operating System and Network Support Client-facing support and troubleshooting

Information Technology Administrator & Multimedia Logistics Coordinator

Feb 2008 - Mar 2010
Salvation Army
Brockton, MA United States Information Technology Administrator & Multimedia Logistics Coordinator IT Research Network Management & Repair Regional Logistic Coordinator of Retail Hardware and Multimedia

Web Designer

Jun 2004 - Aug 2004
Avid Technologies Tewksbury, MA United States
Web Design Intern Designed. NET framework applications for streamlining custom web solutions Performed basic HTML4 web design with basic JavaScript

Education

Education

2009
MASSASOIT COMMUNITY COLLEGE

Skills

Skills

A+ Certified

Vendor Neutral Industry Standard certified in troubleshooting and repairing PC Software and Hardware.