• Everett MA

Anthony Alicea

Work History

Work History

Master Diagnostician

Mar 2004 - Present
Venkee Network Security
Master Diagnostician Everett, Massachusetts United States Diagnose escalated subcontracts in a timely manner Provide details case analysis & chain of custody reports Email, phone, remote, and on-site diagnostic and repair support Provide 3rd party support to contractors & sub-contractors

Technical Support Engineer

Nov 2011 - Dec 2012
Burlington, Massachusetts United States Technical Support Engineer Front-line & Escalations support to Enterprise customers Technical trainer/KB article writer Email, Phone, and Remote support Geek Squad Burlington, Massachusetts United States

Counter Intelligence Agent

Nov 2010 - Nov 2011
Geek Squad
Counter Intelligence Agent Computer Repair and Re-purpose Operating System and Network Support Client-facing support and troubleshooting

Information Technology Administrator & Multimedia Logistics Coordinator

Feb 2008 - Mar 2010
Salvation Army
Brockton, MA United States Information Technology Administrator & Multimedia Logistics Coordinator IT Research Network Management & Repair Regional Logistic Coordinator of Retail Hardware and Multimedia

Web Designer

Jun 2004 - Aug 2004
Avid Technologies Tewksbury, MA United States
Web Design Intern Designed. NET framework applications for streamlining custom web solutions Performed basic HTML4 web design with basic JavaScript






A+ Certified

Vendor Neutral Industry Standard certified in troubleshooting and repairing PC Software and Hardware.