•Certified Hospitality Administrator (CHA) awarded by American Hotel & Lodging Educational Institute. •A seasoned professional with over 17 years of extensive experience in Strategy Planning, Profit Centre Hotel Operations, Training & Development, Budgeting, Marketing & Guest Relationship Management in the Hotel/ Hospitality Industry. •A keen planner & strategist with track record of achieving Revenue, Profit & Business Growth objectives within start-up and highly competitive, rapid change environments. •Proficiency in devising strategies to streamline operations; organise Shows/Festivals; augment visibility & customer preference across the career span. •Experience in executing projects for setting up Hotels & Resorts with accountability for strategic utilisation & deployment of available resources to achieve organisational objectives. Deft in monitoring projects, ensuring cost control within budgeted parameters. •Successful in building relationships with upper level decision makers; seizing control of critical problem areas with a customer focussed and performance driven attitude. •A proactive planner with abilities in devising effective strategies for augmenting business, identifying and penetrating new market segments, promoting products for business excellence. •Extensive experience in developing procedures, service standards and operational policies, with a proven track record of planning & implementing effective control measures to reduce running costs of the unit. Boosted the revenues and streamlined workflow. •Excellent interpersonal, communication, management skills with demonstrated abilities in driving motivated teams in achieving organisational goals.
Sep 2005 - Present
Royal Goan Beach Club
Royal Resorts is the name on everyone's lips, leading the way in Holiday Ownership across Asia Pacific. A consortium of associated companies operating under a trade name that signifies the very best in luxury resort accommodation. With 12 resorts and in excess of 600 apartments under its belt Royal has emerged as a resort/hotel management company in its own right.