Work History

Work History
Sep 2011 - Present

Senior Manager

Hungama Digital Media Entertainment Pvt. Ltd
  • Responsible For The Complete Project Management Initiative for Hungama's Consumer Business Division.
  • Set Up The Complete Project Management Office (PMO) for the Consumer Business Division.
  • Develop Project Process & Tools For The Consumer Business Division.
  • Lead The Project Management Team For The Consumer Business Division
Nov 2005 - Sep 2011

Product Manager - EAS

Sify Technologies Limited
  • Product Conceputilization
  • Market Analysis and Competition Mapping
  • Determining Feautre Set For Product
  • Planning Interface Designs & Determining Product Look & Feel
  • Working with Product Development teams to help design the product
  • Deployment Scheduling and Planning
  • Performing User Acceptance Test
  • Documentation Design & Execution

As Manager - Service Delivery

  • Countrywide Project Manager for Connectivity Projects (MPLS VPN, Internet & Security Products)
  • Countrywide Project Manager for Mail Messaging Projects (Email, Collaboration)
  • Developed complete internal execution process for Mail Messaging services encompassing order processing, service delivery & support orientation.
  • Countrywide Support Manager for Mail Messaging Services in SifyHandled and managed Sify's Key Customers including large banks, Pharma, Manufacturing companies and host of others, both as a Service Delivery Manager as well acting as a Customer Relationship Manager/Key Account Manager.
May 2000 - Oct 2005

Network Support Specialist

International Rectifier (IR Infotech)
  • Developed a complete Helpdesk Management Portal for sharing IT information for sites across Asia (India, Hongkong and Japan), allowing IT Admins to access and share information.
  • Developed Documentation in English for installing intercompany softwares in Japanese Language Machines for our Japan Office.
  • Handled Desktop Automation projects in UK, India and Asian offices of IR.
  • Migration of Messaging Platform to Microsoft Exchange from Novell Groupwise in IR's Japan, Hongkong, Singapore and US Offices.

Project Manager for inter company IT Projects in Europe, Asia and America.

Site IT manager for IR's office in Japan & Hongkong

Key Projects

Online Helpdesk Portal Design & Deployment

Hosted Messaging & Collaboration Software Deployment

Mail Messaging Product Design & Deployment

Mail on Mobile Apps Depolyment

Key Accomplishments

Mail On Mobile Apps Deployment

Objective:1. To enable Push Mail Service on the newly developed Mail Messaging Product.2. Ensure Mails Are Accessable on all phones available in the market.

Key Areas Covered

  • Market Analysis to determine possible integeration softwares for Mail on Mobile Access
  • Determing Technical Compatibility with Mail Messaging Software.
  • Ensuring compatiblity with all leading phone OS (Symbian, Android, Blackberry).
  • Ensuring Folder Sync Functonality.
  • Ensuring Syncing of Sent Items.
  • Sync to ensure that communication sent from mobile is available at the mail server level and vice-versa.
  • Closely working with the team of designers, coding personnel for execution of the solution.
  • UAT for the whole solution.

Complete Feautre Determination was headed by self.

Awards

Won Four Cash Incentives for performance in the first year of work with Sify

Promoted to Manager Cadre for exceeding company's expectations in the first year itself

Won Service Excellence Award for the year 2006-2007

Software Platforms

Microsoft OfficeMicrosoft FrontPageAdobe WriterMicrosoft VisioMicrosoft ProjectImaging Tools

Novell Netware 4.0Novell Groupwise 5.xMicrosoft Windows ServerMicrosoft Exchange 2003 & 2007Sify Enterprise Mail Server (SLEMS)

Key Accomplishments

Helpdesk Management Portal

Objective:1. To provide a repository for storing important business critical information and making it available online for relevant users to be able to access information2. To make information system dependent and not user dependent.

Key Areas Covered

  • Granular Design Document For the Portal.
  • Determining the flow of information through out the portal
  • Determining Coding Methodology For the Pages.
  • To ensure the repository is accessible via an easy to use Web based front end.
  • Ensuring data formats are accessible to every user in a industry standard format in line with company policies.
  • Mapping data across continents and making them available to support teams across Asia.
  • Determining Access Control Permissions; File Level Permissions and Overall Access Control Methodologies ensuring only relevant personnel has access to data.
  • Handled a team of designers, coding personnel for execution of the solution.
  • UAT Testing for the whole solution.

Complete Development, Designing was headed by self.

This portal was one of the biggest success stories in the company as it completely automated the availablity of mission critical information online.

Key Accomplishments

Email Software Development

Objective:1. To design a completely new mail messaging product in tune with the market requirments.2. Enable Collabaration Feautres like Calendar as part of the product

Key Areas Covered

  • Market Analysis To Determine Required Feautres for the new product.
  • Competition Mapping to map new product's feautres against key competitors.
  • Mapping Needs Vis A Vis Technical Constraints for the mailing solution.
  • Granular Design Document For All Planned Feautres.
  • Enabling Collabarative Feautres like Calendar & Web Chat Functionality.
  • Determing Open Source Calendar Integeration Software.
  • Determining Every Functionality For Calendar Solution.
  • Determining Every Functionality For Web Chat.
  • Seperating Reporting Module from the Admin Module.
  • Determing Functionality of Each and Every Module of the Mailing Software.
  • Ensure Access of Mail Software is availalbe on all client and map it with internet standards.
  • Complete Design Document For All Pages and options.
  • Closely working with the team of designers, coding personnel for execution of the solution.
  • UAT for the whole solution.

Complete Product Design was headed by Self

Hosted Online Messaing

Hosted Online Messaging

Objective:1. To enable Online Access For our Hosted Messaging & Collabaration Software2. Ensure Mails Are Accessable to customers via the online portal

Key Areas Covered

  • Determining Security Aspects of Online Access of Emails.
  • Determination of SSL Encryption for the Web Page.
  • Determining Accessability from All Web Browsers
  • Determining Feautre Set to be made available to different types of users in the web interface.
  • UAT for the online access system

Complete Feautre Determination was headed by self.

Qualifications

Master in Business Administration (Information Technology)

Bachelor Of Commerce

Microsoft Certified Systems Engineer (MCSE)

Certified ISO Auditor

Media Bar Integration & Development

Objective: 

1. To manage & develop software to be able to fit into a specially designed media bar.

2. To integrate content & softwares from external content partners into a specially designed media bar to be able to showcase content to end users.

Key Areas Covered

  • As Project Lead, own complete end to end delivery of softwares, content for the specifically designed media bar which would be part of every user's workstation.
  • Ensuring content partners provide data as per the standard format of the media bar
  • Working with external vendors to integrate software, applications, content, feeds into the media bar.
  • Working with external content partners, internal technical teams to ensure relevant softwares are made available for the media bar.
  • Provide Project Management, Vendor Management, Partner Management for the whole project.
  • Closelyworking with the team of designers, coding personnel for execution of the solution.
  • Testing & UAT of each of the content feeds to ensure proper working on the media bar.
  • Work as part of the team handling GTM, Market Launch of the product across country.
  • Work with higher management to determine product vision & goals for the product.

Complete Project Delivery continues to be handled by self across country.

The Project Is part of the key initiatives in Hungama

Summary

12+ Years of domestic and international experience in Project Management, Service Delivery, Product Management, Customer Relationship Management (CRM) and in developing and implementing strategic technology initiatives and delivering high customer satisfaction levels.

Breadth of experience encompasses: Project Management, Service Delivery, Product Management, Product Conceptualisation, Solution Designing & Pre-Sales Support

Additional strengths and capabilities include: Establishing & Nurturing Client Relations, Cross Functional Team Handling, Facilitating Interdepartmental Cooperation, Account Management.

References

References

Paresh Nagarmath

Anoop was part of my team for 5 years in IR Infotech and i have observed him very closely. He is very enthusiastic, dedicated and hardworking. He takes intiative in his assignments and always goes the extra mile to complete thembefore time. As a professional and individual he is trustworthy and bankable. He would be a great asset to have for any company.

Sridhar K Athreyan

Anoop brings strong IT Service and Project Management expertise to both internal and external customers. His abilityto work through a problem and take a bottom-up approach toresolve issues and deliver tasks has been appreciated by a number of client stakeholders. Strongly recommend him as a candidate for IT Project Management and Service Delivery roles

Srinivas GS

Anoop is generally known for his perfection in service delivery. Every activity is planned and executed in style. Strict adherence to policies makes him a successful manager and helps him deliver high success rates. Deviating processes is something he hates. Anoop is one of those few dedicated, sincere and an honest worker. I wish him good luck in every attempt he makes.