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Boards and Professional Associations

Texas Floodplain Management Association

- President, May 2007 to April 2009

- Vice President, May 2005 to April 2007

ISPI, Austin Chapter

- Vice President, Finance, 2004, 2005

- Vice President, Membership, 2002, 2003

ASTD, Austin Chapter

- Vice President, Professional Development, 2000-2001


Three words describe what I bring to an organization's learning and development function:

  • clarity,
  • consistency, and
  • currency.

As a Certified Performance Technologist, I use a scientific, evidence-based approach to uncover the best training and development solutions to meet the organization's goals. Once the learning goals are clear, I make sure that the training function operates as an efficient system, using continuous improvement and standardization to deliver measurable cost-effective learning opportunities. This system model frees up learning staff to become more innovative in helping learners, and the organization, get the results everyone craves. I've worked in a variety of industries and can always find new ideas, methods and strategies from one field that can be adapted or re-vitalized for use in another.

Work experience

May 2008Present

Learning & Development Manager, North America


Hired by The PBSJ Corporation in 2008, promoted by Atkins on acquisition of The PBSJ Corporation in expansion strategy of UK-based engineering, architecture and design infrastructure consultancy. Staff of 3 plus 4 independent consultants; $2 million budget; Absorb and Cornerstone LMSs. (May 2008 to Present)

More to come... 

Aug 1999Apr 2008

Training & Communications Manager

A division of The First American Corporation family, Flood Data Services is a 500-employee, $150 million revenue company that provides geographical risk assessment data, information and analytics to business, consumers and government decision makers.

Recruited by company to establish first formal training department and provide consistency of training across multiple shifts in Operations department. Managed training facility with three trainers. Implemented standards for development of training materials and developed technical employees into skilled trainers/instructional designers using classroom and elearning formats, including audio and video. Provided rapid response to changing company and customer requirements in core and new product services, including shift to production offices in India. Guided competency identification and individual development plans for leadership development. Represented the Flood Insurance Industry on cross-functional national committee and board of state association. Directed training vendors delivering programs for account managers and senior management. Spearheaded employee communication surveys and internal communications from change management talking points to intranet and documentation.        Organizational Development

  • Led identification of leadership competencies for division, developed 360-degree feedback process with vendor, introduced detailed leadership development tools, learning plans and measurement for use in executive development, mentoring and career planning.
  • Reduced time to identify internal candidates for front-line supervisory positions, increased employee satisfaction with job sharing and career development training through competency rubric.
  • Facilitated change management strategy teams implementing new proprietary software for ordering, workflow and geographic information systems, resulting in systems migrations with no loss in productivity and seamless delivery to clients.    
  • Initiated use of process mapping techniques to identify operational process bottlenecks and performance gaps for targeted tasks of concern to clients. Solutions resulted in cross-departmental problem-solving and increased customer satisfaction.       

Employee Training and Development

  •  Aligned training with business needs and goals by establishing Training Advisory Committee of line supervisors and managers to identify training and non-training performance issues and setting monthly goals using balanced scorecard.
  • Advanced transition of operations to wholly-owned offshore subsidiary, utilizing Instructional Systems Design approach to develop detailed new hire materials and coaching for offshore training staff, resulting in employee preparedness comparable to onshore by third session of classes.
  • Increased retention and reduced time to full productivity by 50% using  structured, competency-based new hire training and assessment in blended learning approach with OJT and skilled performance observation up to 90 days from hire.
  • Reduced travel costs for continuing education of licensed and certified professionals through development of internal sponsored-speaker program affiliated with state and national professional association; positioned company as thought leader in development of new topics; introduced use of webinars.
Nov 1997Aug 1999

Managing Principal

Aprendio, Inc.

Formed e-learning consultancy to provide top quality instructor-led and web-based instructional design and project management services to mid-sized businesses in central United States. Oversaw all aspects of business including strategic planning, account management, instructional design, budgeting, marketing, and project management.

  • Worked with client teams to design, develop, and assess classroom and online training products; established specifications and standardized work methods; defined competency and performance goals, resulting in process improvements for clients.
  • Managed virtual teams of up to 12 instructional designers, programmers, and graphic artists, producing all projects on time and on budget.
  • Clients included Dell Computer, American Management Association-Keye Productivity.
Nov 1995Nov 1997

Director, Interactive Learning Technology

Columbia/HCA Healthcare Corporation

COLUMBIA/HCA HEALTHCARE CORP.In the late 1990's Columbia/HCA was one of the largest for-profit healthcare organizations, with

347 hospitals, 150 ambulatory surgery centers, and 500 home health agencies with annual revenues of $15 billion.

Corporate Director of Interactive Learning Technology (Apr. 1996 - Nov. 1997) - Promoted by Columbia after their acquisition of Quantum Solutions, a key component of Columbia/HCA’s strategic plan to transition to technology-based learning.

  • Led Corporate Education Group responsible for development of distance training, including satellite teleconferencing, audio and videoconferencing, intranet, and e-mail discussion groups.
  • Established corporate distance learning department, working extensively with heads of staff development, at regional and unit levels, and corporate managers of Medical Records, Marketing, and Business Offices.
  • Recruited and led in-house web-development team; selected and managed virtual team of outside contractors, including instructional designers, computer programmers, and graphic artists.
  • Initiated use of Instructional Design Systems (ISD) model for needs assessment and evaluation. Implemented and managed beta testing and quality assurance / rapid prototyping for courseware development.

QUANTUM SOLUTIONS, INC Web-Based Training Manager (Nov. 1995 - Apr. 1996) - Retained to play pivotal role in company’s plan to introduce web-based training to existing and prospective customers, including the Pennsylvania Hospital Association, Texas Hospital Association, and Seton Healthcare Network.

  • Recruited, trained, and managed six-person graphics, programming and instructional design team to develop internet-based training programs.
  • Partnered with hospital associations to develop a training curriculum for senior hospital executives; developed first web-based training focusing on managed care issues in a simulation format.

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Curriculum Vita

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