COLUMBIA/HCA HEALTHCARE CORP.In the late 1990's Columbia/HCA was one of the largest for-profit healthcare organizations, with
347 hospitals, 150 ambulatory surgery centers, and 500 home health agencies with annual revenues of $15 billion.
Corporate Director of Interactive Learning Technology (Apr. 1996 - Nov. 1997) - Promoted by Columbia after their acquisition of Quantum Solutions, a key component of Columbia/HCA’s strategic plan to transition to technology-based learning.
- Led Corporate Education Group responsible for development of distance training, including satellite teleconferencing, audio and videoconferencing, intranet, and e-mail discussion groups.
- Established corporate distance learning department, working extensively with heads of staff development, at regional and unit levels, and corporate managers of Medical Records, Marketing, and Business Offices.
- Recruited and led in-house web-development team; selected and managed virtual team of outside contractors, including instructional designers, computer programmers, and graphic artists.
- Initiated use of Instructional Design Systems (ISD) model for needs assessment and evaluation. Implemented and managed beta testing and quality assurance / rapid prototyping for courseware development.
QUANTUM SOLUTIONS, INC Web-Based Training Manager (Nov. 1995 - Apr. 1996) - Retained to play pivotal role in company’s plan to introduce web-based training to existing and prospective customers, including the Pennsylvania Hospital Association, Texas Hospital Association, and Seton Healthcare Network.
- Recruited, trained, and managed six-person graphics, programming and instructional design team to develop internet-based training programs.
- Partnered with hospital associations to develop a training curriculum for senior hospital executives; developed first web-based training focusing on managed care issues in a simulation format.