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Responsible for preparing, scheduling and delivering process training events, refresher sessions and measuring and reporting on the impact. Work in close collaboration with Training and Operational teams.

Work experience

Jan 2012Present

Process Developer (process trainer)- Healthcare Order to Cash (collection)


As a Process Trainer-

  • Robust level of knowledge and understanding of the processes, products and procedures to be rolled out to the operational teams.
  • Plan and schedule training and upskilling interventions based on business requirements.
  • Function as the ambassador for knowledge area by maintaining a high standard of process knowledge and to ensure this remains current at all times.
  • Worked in Voice Process- Customer service, Credit card domain as an Escalation line supervisor. Dealt with complex calls to resolve customers issue.

In Order to Cash (Collection)-

  • Adhere to client policies and procedures
    • Follow up with customers for collecting outstanding amounts against invoices
    • Code ledger appropriately
    • Meet monthly collection targets
    • Assist with collection-related inquiries
    • Provide clear and up to date status of invoices to a Team Lead and business Unit
    • Send statements of accounts to customers and Business Unit
    • Check receipts from cashier and assist with allocation to open invoices correctly as per Customer remittance Advice.
    • Escalate payment issues from customers effectively and in a timely manner
    • Archiving, records retention and audit support


Jun 2008Oct 2013

Bachelor of Arts (programs)

School of open learning, Delhi University

Broad range of learning styles, from traditional lectures to interactive tutorials and practical workshops involving digital media


  • Good experience of delivering, organising and assessing process and product training activity in a process or back office environment
  • Highly energetic and engaging, motivates others and captures attention in a training situation
  • Very organised, plans ahead, follows instructions and is reliable. Can work with minimal supervision.
  • Able to communicate new information clearly to others in an engaging and effective way
  • Excellent communication skills in English, both verbal and written.
  • Ability to communicate confidently to large groups of people in a training environment.
  • Good influence and conflict management skills, has a very positive approach.

Personal Details

 Date Of Birth                    :        29-Nov-1989

Father's Name                  :        Om Prakash

Marital Status                   :         Married

Language Known            :         English & Hindi

Hobbies                               :        Acting, Photography, Music and Games

Certification / Declaration

I do hereby declare that all the above information furnished by me are true and correct to the best of my knowledge.


Place:                                                                                                                                                     Signature