Business Owner - Customer Experience Centre, Europe
·Managed annual $1.5M budget for maintaining and evolving the center.
·Yearly customer traffic averaged over 150 visits, addressing clients ranging from detailed technical personnel to CxO visits.
·Led virtual team of ~25 engineers, project management, marketing and finance personnel to support and evolve the customer experience center.
·Responsible for defining and executing the technology focus for Nortel’s participation in industry’s largest annual tradeshow