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Special Achievements:

Created chargeable services department for Classic Conservatories that netted the company an additional $10,000.00-$20,000.00 per week in revenue.

Created a tracking system for Saybolt that allowed me to track and compare the cost of office supplies.This tracking system allowed me to save the office an additional $12,000.00 per year.


In my short professional life I have worked in many different industries including the oil, legal and medical industries. My last position was with Classic Conservatories where I was a customer service manager. My current goal is to obtain a position as an administrative/executive assistant that will allow me to grow and learn with the organization. To use my education and experience to help the organization succeed.

Work experience

May 2005Jun 2009

Administrative Assistant/ Customer Service Manager

Classic Conservatories

Provided support to VP of Sales, VP of Operations, and President of the company.

Scheduled and maintained daily calendar.

Answered phones

Sorted e-mail.

Made travel arrangements

Proofread and typed documents.

Greeted visitors.

Created documents, marketing materials, spreadsheets, presentations, and many other projects as needed.

Settled customer disputes.

Tracked accounts receivables and assisted with accounts payables.

Verified expense reports.

Scheduled both warranty and chargeable service calls.

Mar 2004May 2005

Customer Service Representative/ Administrative Assistant

Total Repair Express

Worked as a liaison between sales reps, repair technicians, and hospitals.

Tracked repairs on a daily basis.

Settled disputes between sales reps and customers.

Reviewed sales reports daily.

Invoiced Customers.

Received and tracked accounts payables.

Created purchase orders.

Performed light typing and general office duties.

Sep 2003Mar 2004

Customer Service Representative

Petro Home Heating Oil

Answered customers’ questions over the phone and in person.

Settled financial disputes.

Performed some light typing.

Created invoices.

Sep 2000Sep 2003

Customer Service Representative

Petro Home Heating Oil

Answered switchboard in a friendly manner.

Performed some light typing.

Created, copied, and laminated charts through excel.

Reviewed Expenses.

Distributed checks/pay stubs every Friday.

Maintained all benefits paperwork.

Created new hire packets.

Made sure all HR paperwork was completed and returned in a timely fashion.


Sep 2000May 2005



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