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Work experience

Jan 2012Present

Client Services Representative

  • Perform administrative tasks for clients including research, data entry, and presentation preparation
  • Handle mail and incoming phone calls
  • Process payments for accounts receivable and accounts payable
  • Design and circulate newsletters
  • Maintain a professional work environment while adhering to company guidelines and restrictions
  • Troubleshoot client issues as they arise
  • Create and manage online advertisements
  • Maintain client files
  • Facilitate quarterly events
  • Promote business through social media and marketing
Oct 2007Jan 2012


  • Process prescription eyeglass and contact lens orders
  • Log orders, ensure product quality, make adjustments
  • Order merchandise, organize freight and optical tools
  • Obtain authorizations, allocate costs, and submit claims for patients with optical insurance
  • Engage customers in conversation through displays, eyeglass cleanings, and vision screenings
  • Mentor new associates with the optical training program
  • Design flyers, posters, postcards, and signage
Sep 2008Dec 2009

Advertising Manager

Fort Hays State University Leader
  • Foster relationships with clients through visits, telephone calls, direct mail pieces, and e-mails
  • Launch online advertising options and promote virtual newspaper
  • Sell and place advertisements in the newspaper and on the University Leader’s website
  • Project advertising prices and sales goals
  • Communicate with editors to ensure proper placement of articles and advertisements
  • Assist in the hiring and training of other advertising employees



  • Proficient in InDesign, Photoshop, Windows, and Macintosh
  • Effective communicator
  • Experienced in phone board operation and social media marketing


  • 1st for Collegiate Advertising, Kansas Professional Communications, 2009
  • Honorable Mention for Single Ad Design, Kansas Associated Collegiate Press, 2009
  • Bronze Academic Award Scholarship, Fort Hays State University