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  • A multi-talented, self-motivated administrative professional with an associate degree in paralegal studies and strong background in the real estate field. 
  • Hardworking, organized and productive self-starter committed to excellence.
  • Detailed oriented with attention to accuracy strong work ethic and ability to get job done.
  • Focused quick learner who enjoys taking on new challenges and learning new processes.
  • Demonstrated ability to handle high levels of responsibility and use good judgment.
  • Solid experience in providing accounting, office administration and human resources services.

Work experience

Jul 2005Apr 2009

Paralegal/Exchange Coordinator

IPX1031 Investment Property Exchange Service - National Reverse and Improvement Exchange Division (Fidelity National Financial)
  • Successfully processed and managed tax deferred Safe Harbor 1031 Reverse and Improvement Exchanges for single and multiple asset and investment real and personal property transactions according to IRC §1031 and Revenue Procedure 2000-37.
  • Coordinated the entire exchange process from open to close, working directly with investment property owners, business owners, corporate officers, their attorneys and tax advisors, real estate agents, insurance providers, environmental consultant, escrow agents and settlement officers or closing attorneys.
  • Handled the opening of the exchange file through the completion of all exchange transactions. Entered and updated exchange data accurately into computer tracking application.
  • Prepared exchange documents in compliance with strict IRS Procedures. 
  • Maintained accurate records of all incoming exchange funds, the disbursement of exchange funds and providing detailed accounting reports to each client. 
  • Reviewed and executed listing agreements, purchase and sale contracts, escrow instructions, deeds and settlement statements for transactions closing with an escrow company.
  • Prepared closing instructions and closing statements for transactions closing without an escrow company. 
  • Obtained title reports. Verified that all requirements for title insurance were met prior to closing. 
  • Worked directly with the Lenders, their legal counsel, and underwriters to ensure that residential, commercial and construction loan documents were prepared in compliance with exchange procedures.
  • Reviewed and executed the loan documents in behalf of the Exchange Accommodation Titleholder. 
  • Obtained and reviewed Phase I and Phase II environmental site assessment reports, title reports, deeds, construction contracts and other real estate transaction documents. 
  • Prepared and filed documents for the formation, amending, dissolution and annual reporting of limited liability companies in all states.
  • Created various worksheets and tools to assist clients in understanding the financial aspect of the exchange process so accurate information would be provided. 
Apr 2003Jul 2005

Office/Accounting Manager

MicroTouch, Inc.

Distribution and Retailer of Therapeutic massage chairs

  • Processed all A/P, A/R, General Ledger, Job Costing, Billing, Payroll, Payroll and Sales Taxes.    Processed payments, addressed charge back inquiries and collections for delinquent accounts. 
  • Successfully completed and brought current overdue and seriously delinquent sales tax returns and reports for sales transactions performed in 43 states.
  • Assisted in the researching, completing entry applications, obtaining permits, coordinating travel arrangements for sales staff and the shipping and setup of merchandise to be sold at trade shows nationwide. 
  • Provided excellent customer service and assistance to customers requesting repairs, inquiring about shipments, billing inquiries, etc.
  • Provided Human Resource services with responsibilities that included coordinating medical, dental and other employee benefits.
Sep 2001Apr 2003

Office Manager/Admin. Asst.

Social Works, Inc.
  • Worked with elderly clients, their families, and social workers by locating and coordinating the placement of clients in appropriate group homes and assisted living centers.
  • Performed on-site assessment and written findings of the care facilities prior to placement of clients.
  • Thoroughly examined state licensing and inspection reports of care facilities to determine if any violations, complaints or disciplinary actions had been imposed.
  • Administrative duties included keeping updated detailed records of facilities for referring clients to.
  • Followed up with care facilities, clients and their families once placement had occurred.
  • Billing and other accounting tasks for business.
  • Executive assistant to owner.
Jan 1995Jun 2001

Operations Manager

Realty Experts, Inc.
  • Maintained real estate transaction files, financial records and reports related to the operating and Broker trust accounts as specified by law.
  • Entered, amended and performed research and reports using online Multiple Listing Service.
  • Coordinated communications and correspondence between the Broker, Sales Manager, branch offices, over 400 Sales Associates, their clients, cross sale agents, escrow officers, etc. 
  • Successfully installed and implemented automated systems to perform task done manually.  Utilized these systems to create documents, record, store and accurately report data related to business transactions, customers, employees and sales staff to efficiently accommodate expansion and 80% increase in business within 5 years. 
  • Receptionist, front office and all phases of administrative tasks including word processing, data entry, filing and the purchasing of office and computer services and supplies.
  • Efficiently handled the accounting and payroll tasks including quarterly and year end tax reporting and the preparing of W-9 and 1099's.
  • Actively participated in organizing, arranging, promoting and conducting recruiting seminars.
  • Created promotional and advertising materials using desktop publishing and photo applications. 
  • Recruited, screened, hired, trained and scheduled employees.  Performed employee performance and disciplinary reviews.  
  • Established procedures and created documents, forms, orientation and policy manuals for new office startup through the ongoing day to day operations.
  • Conducted monthly orientation sessions for new sales staff.


Westford College
Sep 1992Sep 1994

Associate Degree

Lamson Jr. College

Legal Assistant program: Manual and online legal research, analysis and document preparation.


Mark Hendell

Former Employer

Karin Church

Scott Avram




Competencies and Interpersonal Skills
  COMPETENCIES:   Motivation - Recognized as a high energy, flexible individual who consistently exceeds goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence. Professionalism - Displays passion and optimism; Inspires respect and trust. Maintains confidentiality. Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Presents ideas and suggestions for improving work; Develops innovative approaches and ideas. Dependability - Follows instructions; Keeps commitments; Completes tasks on time; Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Initiative - Volunteers readily; Seeks increased responsibilities; Strives to continuously build knowledge and skills. Diversity -   Ability to work in a fast paced environment under time constraints when necessary; Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events; Changes approach or method to best fit the situation.  Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions. Strategic Thinking - Adapts strategy to changing conditions. Design - Demonstrates attention to detail. Judgment - Displays willingness to make timely decisions; Exhibits sound and accurate judgment. Organization - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Develops realistic action plans. INTERPERSONAL SKILLS: Communication - Works well with a variety of personalities; Promotes positive relationships; Has the ability to establish credibility quickly with peers. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs;  Meets commitments. Teamwork - Demonstrated performance as a successful team player; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit;  Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Leadership - Exhibits confidence in self and others; Gives appropriate recognition to others. Ethics - Treats people with respect; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.  
Human Resources
Hired, trained, supervised and reviewed staff. Coordinated employee benefits with provider. Processed payroll, payroll taxes, W-9's and 1099's. Participated in the organizing, promoting and conducting of recruiting seminars. Conducted monthly orientation for sales staff.    
Accounting and Payroll
A/R. A/P, Billing, General Ledger, Cost Accounting, Bank Reconciliation Quickbooks and Peachtree Profit and Loss Statements Payroll Processing, Payroll Taxes, W-9's and 1099's Sales Tax Reporting
Administrative Skills
Proficient in all aspects of office administration including front office and receptionist duties, all types of correspondence, accounting and bookkeeping functions, word processing, data entry, filing and file maintenance and the purchasing of office and computer services and supplies. Established procedures and created documents, forms, orientation and policy manuals for new office startup through the ongoing day to day operations.  Excellent typing skills, 10-key, multi-line phone systems and able to operate all standard office equipment. Ability to manage office staff, delegate responsibility and supervise office activities. Efficient in coordinating schedules, travel arrangements and support services to executive.
Organizational, Communication and People Skills
  Skilled and experienced in positions requiring proficiency in providing excellent customer service. Experienced working in fast paced, multi-tasking environment managing office staff, heavy workloads and meeting deadlines.  Ability to communicate intelligibly and clearly with others both verbally and in writing. Proven qualities and skills include: team player, self-starter, dependable, quick learner, ability to both take and give direction and to work independently with high level of responsibility requiring use of good judgment and decision making abilities.  
Computer Skills
  Proficient in all Microsoft Office applications including Word, Excel, Access, Publisher and Outlook. Experienced with various financial software applications including Peachtree and Quick Books. Created marketing and promotional materials using desktop publishing and photo applications. Knowledge and experience in preparing legal documents. Ability to access, communicate and perform effective research using Internet applications and resources.  Experienced in creating and maintaining Internet web site.