Annette J. Young

Introduction


Do you believe it is important to deliver consistent, professional and accurate services?

Do you wish to employ a representative committed to providing excellence?

Are you looking for a dependable, trustworthy and ethical professional?

Look no further!

I have a strong work ethic and am dedicated to providing the highest standard of customer service and support. I go the extra mile.

Continuous learning is a passion. I am enthusiastic to participate in additional training, continuing education or upgrading.

Confidant and poised in an array of settings, my previous experience has required dealings with senior management, colleagues, vendors and outside clientele. I am comfortable problem solving and negotiating.

Ideally I am looking to play a key role in an esteemed organization who encompasses these priorities and values.


stregnths

Skills
10


  • Able to lead, motivate and manage employees
  • Adept at calculating precise financial transactions
  • Acute listening and observation skills
  • Proficient in verbal and written communication
  • Detail oriented and resourceful
  • Analytical thinker
  • Flexible to work independently or as part of a team
  • Exceptional interpersonal skills, phone manner and office etiquette
  • Understands and appreciates the value of a job well done


Work History

Work History
Sep 2015 - Present

Bartender

Canucks Sports & Entertainment 

Quickly and accurately serve alcoholic beverages

Inventory

Mar 2012 - Present

Bartender / Floor Manager

RiverHouse Restaurant & Pub Ltd.

Supervise and coordinate restaurant and pub including staffing, reservations, set-up, stocking and inventory

Continuously build a repeat clientele base by addressing concerns and creating a positive memorable experience

Assist clients in planning and booking special events such as Weddings, Birthdays, Anniversaries and Retirement Parties

Ensure guests are greeted, seated and served in a timely fashion

Aug 2009 - Dec 2013

Para Funeral Director

Arbor Memorial Inc.

Coordinate staff and venue according to client's wishes

Anticipate the needs of guests and team members, making adjustments as necessary and relaying information to the appropriate personnel

Set-up and tear-down of venue as contracted, ensuring the proper use, storage and maintenance of all equipment

Confirm all health and safety regulations are met or exceeded

Nov 2005 - Oct 2009

Administrator

Nautic Distributors / Powerhouse Nutrition

Compose, edit and proof read written correspondence and promotional material

Assist in the development of new policies and procedures

Sort, review, screen and distribute incoming and outgoing electronic mail, paper mail and faxes

Operate all office machines including multiline telephone system, high capacity copier/fax/scanner, audiovisual system and security cameras

Mar 2003 - Oct 2005

Insurance Broker

Buntain Insurance Agencies Ltd.

Act as a liaison between clients and insurance providers for the consultation and sale of Auto, Home and Commercial Insurance Policies

Determine and anticipate appropriate insurance needs by collecting information, creating home evaluations and assessing risk profiles

Handle carrier requests, file insurance claims and keep detailed records

Fulfill light accounting duties such as reconciliation, processing POS system. daily deposits, issue cheques, invoicing and collections

Jan 1997 - Jan 2004

Hostess

Brandi's / Wild Coyote / Big Bamboo / Goose Loonies

Process cash, debit and credit card transactions, counterfeit detection and currency exchange

Distribute and collect cash floats for employees and pay contracted workers

Responsible for reservations, coat check and Lost and Found

Jan 2000 - Jan 2001

Travel Agent

Flight Centre Ltd.

Provide quotations and coordinate travel arrangements such as airline tickets, accommodations, car rentals and tour packages for walk-in and telephone clients

Reinforce and build a strong client base and repeat business by following up on completed and perspective bookings

Local shop marketing and sales

Education

Education
1994 - 1997

Kwantlen Polytechnic University

Arts