Customer Care Advisor, Internet Specialist
Delivering superior commitment by providing prompt, accurate responses to callers requesting information on group health and dental benefits and procedures. Assisting the members in online claims submissions, navigation, claims explanations and website errors. Provided assistance and guidance in the group benefits enrollment periods for corporate, high maintenance accounts.
- Research and resolved high volumes of inbound telephone inquiries to effectively meet the diverse needs of callers within established productivity goals and turnaround times
- Demonstrate sensitivity, empathy, responsiveness and creativity to ensure customer satisfaction
- Network throughout the organization to engage supporting units in delivering solutions
- Troubleshoot and resolve technical issues and provide guidance to users of the internet site
- Identify streamlining opportunities for continuous improvement
- Identify trends and patterns of client questions or issues, initiate improvement suggestions or escalate to the appropriate person/department